The CMDB Health Dashboard monitors data quality across Completeness, Compliance, and Correctness metrics.

• Audits fall under Compliance, proactively comparing actual CI values against expected internal policies.
• Stale CIs identify records that have not been updated within defined target timeframes.
• Duplicate CIs are flagged directly by the Identification and Reconciliation Engine (IRE) and utilize built-in remediation task workflows.
• Recommended fields improve CI usability for troubleshooting without causing hard compliance failures.
• Required fields map to the Completeness metric, which specifically flags missing mandatory attributes or missing expected relationships.
• Orphan CIs are isolated configuration items lacking vital parent/child dependencies; maintaining an accurate service topology requires that their presence be actively minimized.

ServiceNow Product Documentation, "CMDB Health metrics and dashboards" (Sections: Completeness, Compliance, Correctness scorecard definitions).

ServiceNow Product Documentation, "Identification and Reconciliation Engine (IRE)" (Section: Duplicate CI detection and remediation).

ServiceNow Product Documentation, "CMDB Data Quality and Remediation" (Section: Configuring Orphan and Staleness rules).