https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/ServiceNow_CIS-DF/page_65_img_2.jpg The Common Service Data Model (CSDM) organizes CMDB data into domains that reflect how services are planned, delivered, and consumed. Correct placement of objects is essential for reporting, ownership, and downstream ITSM, ITOM, and IRM use cases. Design and Planning domain → Business Process Business Processes describe how the business operates and what capabilities are required. These are planning constructs used to design services and applications before they are built or delivered. Foundation domain → Business Application Business Applications are foundational reference objects that represent what applications exist and who owns them. They anchor ownership, lifecycle, and governance but are not directly operational. Service Delivery domain → Application Service Application Services represent running, operational technical services (often created via Service Mapping). They are central to Incident, Change, and Event Management, making them part of Service Delivery. Sell / Consume domain → Business Service Business Services represent what is offered to customers or consumers. They define value delivery, SLAs, and consumption context, which is why they belong in the Sell/Consume domain. This mapping aligns with CSDM v5 guidance and ensures clear separation between planning constructs, foundational records, operational services, and consumer-facing services—a key principle for a scalable and governed CMDB.
