Question 10 - ServiceNow CIS-DF Exam Questions [April 2026 Update]

Q: 10

DRAG DROP ACMDB Administrator seeks to understand the available tools for preventing addressing, and remediating duplicate CIs Drag and drop each feature with the corresponding outcome Some options may not apply.

Drag & Drop

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Certification Tasks
CMDB Health Dashboard Correctness Scores
De-Duplication Tasks
De-Duplication Templates
Duplicate CI Remediator

Correct Answer:

Answer Areas Can be assigned to groups for resolving duplicate Cis: C. De-Duplication Tasks Offers insight into duplicate Cis within the CMDB: B. CMDB Health Dashboard Correctness Scores Offers a solution to resolve de-duplication tasks in bulk: D. De-Duplication Templates Provides a wizard to resolve de-duplication tasks individually: E. Duplicate CI Remediator

Explanation

De-Duplication Tasks are automatically generated incident-like records when duplicate Configuration Items (CIs) are identified; these are assigned to specific groups for review. The CMDB Health Dashboard Correctness Scorecard calculates and displays metrics on data integrity, specifically offering insights into the volume of duplicate, orphan, and stale CIs. De-Duplication Templates allow administrators to define rule-based actions, enabling the system to evaluate and resolve multiple duplicate tasks simultaneously in bulk. Finally, the Duplicate CI Remediator is an interactive, manual wizard that guides users through the process of comparing CIs, selecting a master CI, and merging or deleting the duplicate records individually. Certification Tasks are used for data certification and are not the primary tool for duplicate remediation.

References

ServiceNow Product Documentation: Resolve a de-duplication task. Section: Configuration Management Database (CMDB) -> CMDB Health -> Resolve duplicate CIs. (Details assignment and routing of duplication tasks).

ServiceNow Product Documentation: CMDB Health metrics. Section: Configuration Management Database (CMDB) -> CMDB Health. (Defines the Correctness KPI and its sub-metrics, including duplicates).

ServiceNow Product Documentation: Duplicate CI Remediator. Section: Configuration Management Database (CMDB) -> CMDB Health -> Resolve duplicate CIs. (Explains the wizard interface for individual CI reconciliation).

ServiceNow Product Documentation: Duplicate resolution templates. Section: Configuration Management Database (CMDB) -> CMDB Health -> Resolve duplicate CIs. (Explains applying templates for bulk resolution of de-duplication tasks).

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