About CASM Exam
Why you need the CASM Certification
The CASM V2.1 certification is top of the list in 2025 for those who want to modernise their IT service management. Businesses are moving to Agile frameworks and the demand for people who can bring Agile into IT Service Management (ITSM) is growing. CASM proves you can streamline processes, eliminate bottlenecks and create adaptive service management.
CASM is for:
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IT professionals who want to get more out of Agile in service management.
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ITSM managers who want to modernise processes.
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Agile coaches and consultants who want to add service management to their skills.
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Developers and operations teams who want to bring Agile into their daily work.
This is for both new and experienced ITSM professionals and offers new career opportunities.
Skills You’ll Get
By getting CASM you’ll get:
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Applying Agile to service management processes.
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Aligning the Agile Manifesto to ITSM lifecycle stages.
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Designing workflows for continuous delivery and improvement.
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Using Agile metrics like velocity and throughput to measure success.
These skills will help you add more value to your team and organisation.
Career and Salary for CASM-Certified Professionals
CASM certified professionals can apply for:
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Agile Service Manager
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ITSM Process Owner
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Change Management Specialist
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Service Delivery Manager with Agile skills
CASM certified professionals can earn $100,000+ per year depending on experience and company size. Beyond the financial benefits, you’ll become a more valuable team member.
CASM ROI
The ROI of the CASM certification is better job opportunities, higher salaries and the ability to lead service management transformation projects. It’s an investment in skills that will stay relevant for years to come.
What is the CASM Certification
CASM V2.1 Certification What’s Included
CASM teaches how to bring Agile into ITSM so services are designed, delivered and improved with a customer focus. The syllabus is iterative and value driven service management.
PeopleCert and Agile & ITIL Certifications
PeopleCert is a global authority in IT certifications including ITIL and Agile. The CASM certification reflects their extensive knowledge, combining Agile principles with ITSM frameworks.
How CASM Brings Agile into IT Service Management
CASM lets you adopt Agile methods while keeping IT services reliable and stable. This reduces delays, increases adaptability and customer satisfaction.
CASM in Real World Across Industries
CASM is applicable across industries from healthcare to tech startups where IT services are critical. Organisations need people who can balance agility with service reliability.
CASM Exam Preparation
What to Expect in the CASM Exam: Domains and Focus Areas
The CASM exam tests both knowledge and application. Focus areas include:
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Agile Basics and Service Management Principles
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Aligning the Agile Manifesto to ITSM
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Process Design, Metrics and Continuous Improvement
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Applying Agile to Service Delivery
Syllabus
The syllabus covers:
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Agile principles and the Agile Manifesto
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ITSM lifecycle and Agile practices
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Metrics and KPIs for Agile service management
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Real world case studies
Exam Format
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Multiple choice questions for knowledge
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Scenario based questions for application
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90 minutes
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65-70% pass mark
How Hard is the CASM Exam
The CASM exam requires good understanding of Agile and ITSM. It’s not too difficult but the scenario based questions can be tricky and require critical thinking.
How CASM PDF Dumps Make Exam Preparation Easy
The Certified Agile Service Manager (CASM) exam tests your ability to bring Agile principles into IT service management. The content can be overwhelming but CASM PDF dumps are a focused and efficient way to prepare. These dumps are collections of exam like questions and answers that simulate the actual exam environment. With their structured approach you’ll not only know the topics but also be confident in the question types.
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