PeopleCert CASM Exam Questions 2025 - V2.1 Edition

What is the CASM exam, and what will you learn from it?

The CASM exam is a certification aimed at professionals who want to bridge agile practices with IT service management (ITSM). It validates your ability to apply agile thinking and methods, such as Scrum, Lean and DevOps, into service management processes, improving flow, value delivery and responsiveness in service-oriented organisations.

By earning this certification you will learn:

• What “being agile” truly means in the context of service management, not just software development.
• The core values and principles of the Agile Manifesto, and how these apply to IT service operations and process improvement.
• How traditional ITSM, Lean, DevOps and SRE (Site Reliability Engineering) practices interplay with agile service management.
• How to use agile process engineering and agile process improvement to make service management leaner, faster and customer-centric.
• How to design, run and improve service management processes with “just enough” control, responsiveness and measurement.

If you work in IT service management, process design, service delivery, DevOps or related roles or you want to take a leadership role in agile service operations, this exam gives you a solid foundation and recognised credential.

Exam Snapshot

Prerequisites before taking the CASM exam

There are no formal prerequisites to sit the CASM exam. However, to increase your chances of success and to better absorb the content, it is recommended that you:

• Have some familiarity with IT service management (ITSM) frameworks and terminology (for example, knowing what a service lifecycle, process owner, or service desk is).
• Be comfortable with basic agile and Scrum concepts (roles like Scrum Master, Product Owner, events like sprint planning, retrospectives)
• Understand why organisations are moving toward more agile, lean and DevOps-oriented service operations

These foundations will mean you spend less time on basic orientation and more time on mastering how to integrate agile thinking into service management workflows.

Main objectives and domains you will study for CASM

Topics to cover in each CASM exam domain

When preparing for the CASM certification you will focus on these key domains:

• Agile Fundamentals & Service Management Context: What agile means, the Agile Manifesto values and principles, and how these translate into service-oriented organisations.
• Agile Service Management Introduction: Definition of Agile Service Management (ASM), goals and benefits, two core aspects: Agile Process Engineering & Agile Process Improvement.
• Related Guidance: How frameworks and practices such as ITIL, DevOps, Lean, SRE and Scrum relate to ASM and support it.
• Roles in Agile Service Management: Understanding roles and responsibilities (for example Agile Service Manager, Practice Owner) and how they link to Scrum roles or ITSM roles.
• Agile Process Engineering: How to design service management processes in an agile way, create micro-process architectures, emphasise minimum viable process, shift from waterfall to iterative improvement.
• Artifacts & Events in ASM: Understanding agile service management artifacts (such as practice backlog, increment, sprint backlog) and events (sprint planning, daily stand-ups, sprint review, retrospective) as applied to service management.
• Agile Process Improvement: How to drive continuous improvement, sustain changes, use metrics and automation, manage feedback loops and incorporate lean thinking.
  By studying these domains you’ll gain both conceptual knowledge and practical mindset shifts for implementing agile service management.

Changes in the latest version of CASM

In the latest version (e.g., V2.1) of the CASM exam the key updates include:

• Enhanced emphasis on agile process engineering and lean-agile thinking in service management contexts.
• Updated content reflecting how DevOps and SRE practices integrate into agile service workflows.
• More practical focus on roles, artifacts and events tailored for service management (not only software development).
• Revised blueprint to reflect changing organisational landscapes (remote/hybrid teams, faster time to value, high service demand).

Always check the official certification blueprint from PeopleCert to ensure you’re working with the most up-to-date topics and domain weights.

Register and schedule your CASM exam

Here’s the typical process to register and schedule your exam:

1. Find an authorised training partner or official PeopleCert portal. Purchase either a training + exam voucher or exam voucher alone (depending on your preparation path).
2. After receiving your voucher, log into the PeopleCert candidate portal, select your preferred language and time-zone slot.
3. Choose between taking the exam online (web-based proctored) or at an authorised test centre (if available in your region).
4. On the day of your exam, ensure your computer meets technical requirements (webcam, mic, stable internet), arrive early, and have valid ID ready for proctor verification.
5. Complete the exam within 60 minutes. After submission you’ll receive your results typically within minutes or a short time after.
6. If passed, you’ll get your certification credentials. If not, review your weak areas and schedule a retake as per policy.

CASM exam cost, and can you get any discounts?

The cost of the CASM exam varies by country, currency and training partner. While no fixed global price applies, here are some tips to potentially reduce your cost:

• Choose a training + exam voucher bundle offered by an accredited training organisation (this sometimes offers savings compared to exam-only vouchers).
• Check for seasonal promotions or partner offers (for example, early-bird discounts or regional special pricing).
• For corporate teams or groups, enquire about group discount pricing.
• Some training providers might include extra study materials or mock exams at no extra cost when you register early.

To enhance your chance of success, use the top-quality CASM exam questions by Cert Empire.

Exam policies you should know before taking CASM

Before you take the exam, keep in mind these key policies:

• The exam is online proctored: webcam and microphone must remain active, environment must be clear of notes/unauthorised materials.
• Duration: 60 minutes. Number of questions: typically 40 multiple-choice questions.
• Open-book or closed-book: This depends on your region/training partner — some may allow the official study guide only, others may not permit external materials. Check your voucher terms
• Passing score: 65%.
• Retake policy: If you fail, wait period and conditions apply based on PeopleCert’s exam retake rules.
• Certification validity: Valid for 3 years from date of issue, you must fulfil CPD or recertification requirements to maintain your status.
• Technical requirements: Ensure you have a reliable system, interruption-free environment, correct time zone and valid ID verification.

Violations of exam policy may lead to termination of your session, loss of exam fee, or invalidation of results.

What can you expect on your CASM exam day?

Here’s how your exam day will typically go:

• Set up early: ensure your computer, webcam, microphone and internet connection are working.
• Have your government-issued photo ID ready for proctor verification.
• Ensure you are in a quiet, well-lit room with no interruptions or people walking in. Remove external materials, phones, notes.
• Log into the PeopleCert exam platform at your scheduled time, and allow the proctor to verify your identity and environment.
• Once the exam begins, you will have 60 minutes to answer approximately 40 multiple-choice questions. Time management is key, on average ~1.5 minutes per question.
• After completion you will typically see your pass/fail result quickly. If you pass, your certification will be issued and you’ll get digital credentials.
• After the exam, reflect on any questions you found difficult, this helps with future certifications or retakes.

Plan your CASM study schedule effectively with 5 Study Tips

Here are five practical tips to guide your preparation:

Tip 1: Set your study timeline, for example, plan 3-4 weeks of preparation at 4-5 hours per week, or 2 weeks intensive if you have prior experience.

Tip 2: Use a balanced mix of study formats, instructor-led sessions, official course material, your own notes, and mock exams (for example from Cert Empire).

Tip 3: Focus on understanding concepts, not memorising them, for example, make sure you can explain how agile process engineering differs from classic process design, or how Scrum roles map to service management roles.

Tip 4: Practice scenario-based questions, many exam questions will ask you to apply knowledge: “Which artifact would you use when introducing a service improvement?” or “What is the role of the practice owner in agile service management?”

Tip 5: Review and revisit metrics and continuous improvement topics, ensuring you can talk about feedback loops, lean improvements, “just enough” control, and automation in service management.

Bonus tip: Take a full timed mock exam (40 questions in 60 minutes) as your final preparation step to build your confidence and pacing.

Best study resources you can use to prepare for CASM

• Official course material from PeopleCert / DevOps Institute dedicated to CASM.
• Accredited instructor-led training or self-study courses designed for this certification.
• Practice questions and mock exams, e.g., the best sets available from Cert Empire.
• Reference guides and frameworks: Agile Service Management Guide, Scrum Guide, ITSM and Lean textbooks.
• Community forums, peer study groups, and case-study discussions where you can discuss how agile service management is applied in real organisations.

Career opportunities you can explore after earning CASM

With the CASM certification, you open yourself up to a variety of career opportunities:

• Agile Service Manager or Agile Service Architect, leading transformation of service management processes into agile-enabled workflows.
• Process Owner or Practice Designer in service delivery teams, applying agile and lean principles to improve value streams.
• DevOps Process Consultant — bridging the gap between DevOps practices and service management operations.
• IT Service Delivery Manager or ITSM Lead, who want to modernise their service operations with agile and lean thinking.
• Continuous Improvement or Service Transformation Lead, driving workflow efficiency, automation, feedback loops and quicker time-to-value for services.

These roles are increasingly in demand as organisations shift from heavyweight service management to agile, lean and value-centric service delivery.

Certifications to go for after completing CASM

Once you’ve earned CASM, you can build further by pursuing:

• More advanced agile or DevOps certifications (for example with DevOps Institute: DevOps Leader, DevOps Engineer, SRE specialties).
• Framework specific certifications such as ITIL 4 (if you haven’t already) to deepen service management knowledge.
• Leadership and transformation certifications such as Agile Portfolio Management, Lean IT, or Enterprise Agile Coaching.
• Cloud platform certifications (AWS, Azure, GCP) if you want to tie your agile service management credentials into cloud operations

How does CASM compare to other beginner-level IT/Agile certifications?

Compared to many “foundation-level” certifications (for example general agile or ITIL Foundation), CASM offers:

• A hybrid focus: it doesn’t just teach agile methods in isolation, but applies agile thinking directly into IT service management (ITSM) environments.
• A practical mindset: emphasising “just enough” process, value streams, iteration, feedback loops, and lean control, rather than heavy governance.
• A bridge role: it’s ideal for practitioners who operate at the intersection of DevOps, ITSM, process improvement, and agile teams.

Get the best and most updated CASM exam questions from Cert Empire, your trusted source for accurate, real-exam-style practice tests designed to help you pass on your first attempt.