Agile Service Management integrates Agile principles into service management processes to ensure
they are efficient, customer-centric, and adaptive. Let’s analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it
solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile
values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).
