Sustaining improvements in Agile Service Management requires fostering a culture of learning,

feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain

improvements and can sometimes lead to burnout if not managed properly.

A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which

sustains improvements.

B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may

have negative impacts without adequate support.

C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in

sustaining improvements.

Reference:

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.