The goal of user acceptance testing (UAT) is to ensure what was originally requested is being

delivered by the development team. UAT is the final phase of testing before a solution is released to

production. UAT involves users or stakeholders who validate that the solution meets their needs and

expectations, based on the user stories and acceptance criteria. UAT helps to verify that the solution

is fit for purpose and ready for launch. Reference:

https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptancetesting

The element that the business analyst should use to help the QA team validate that the product

fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are

statements that define the conditions that a product or feature must meet in order to be accepted by

stakeholders or end users. They can help the QA team test the functionality based on specific

scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end

users. Process maps are diagrams that show how a business process flows from start to end. They

can help the QA team understand how a product or feature works in relation to a process, but not

how to validate it without ambiguity. User stories are statements that capture a requirement or

feature from an end user’s perspective. They can help the QA team understand what needs to be

done and why it matters, but not how to validate it without ambiguity. Reference:

https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certificationprep/user-stories https://trailhead.salesforce.com/content/learn/modules/salesforce-business-

analyst-certification-prep/user-acceptance

This answer suggests using live workshops to map out the sales process as the most effective activity

for the BA to understand the sales process at CK. A live workshop is a collaborative session where the

BA facilitates a group discussion with stakeholders or users to elicit information, generate ideas, or

solve problems. A live workshop can help the BA map out the sales process by engaging participants

in creating a visual representation of the process, identifying pain points and opportunities, and

reaching a consensus on the current state. Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quicklook/use-live-workshops-to-collaborate

:

This answer states that canceling the workshop and rescheduling it to a date when all stakeholders

are available is what the BA should do after receiving the calendar responses for an initial live

process mapping session with all stakeholders for revamping its support process to improve the

customer experience. A process mapping session is a collaborative activity where the BA and the

stakeholders work together to document and analyze the current state of a business process, identify

pain points and opportunities, and design the future state of the process. Canceling the workshop

and rescheduling it can help the BA to ensure that all stakeholders are present and engaged in the

session, and that their input and feedback are captured and considered. Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quicklook/use-process-mapping-to-understand-your-business

:

This answer states that scheduling a one-on-one meeting with the new employee to get an

alternative perspective from a beginner’s mind is what the BA should do when responding to the

new employee’s input. A beginner’s mind is a mindset that is open, curious, and eager to learn,

without any preconceptions or biases. A beginner’s mind can help the BA to discover new insights,

ideas, or opportunities that might otherwise be overlooked or dismissed by more experienced or

knowledgeable stakeholders. Scheduling a one-on-one meeting with the new employee can help the

BA to listen to their input, understand their perspective, and appreciate their contribution.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analystquick-look/use-stakeholder-engagement-skills

The checklist item that is the most likely reason why the stories are incomplete at the close of the

sprint is small. Small means that a user story should be simple and concise, and it should be able to

be completed within a single sprint by a single developer or a small team. A user story that is too

large or complex may be difficult to estimate, prioritize, test, or deliver within the sprint timeframe.

A user story that is too small may be trivial, redundant, or irrelevant to the project goals. A user story

that is not small enough may need to be broken down into smaller and more manageable chunks.

Reference: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-userstories

The business analyst’s role during UAT is to coordinate stakeholder participation and notify the team

when scenarios fail so IT can solve potential problems prior to go live. The business analyst is

responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing

the solution according to their roles and responsibilities. The business analyst is also responsible for

monitoring and reporting on UAT progress and results by tracking any issues or bugs that are

detected during testing and communicating them to the IT team for resolution. The business

analyst’s role during UAT is to ensure that the solution meets the requirements and expectations of

all stakeholders before it is deployed to production. Reference:

https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learnabout-user-acceptance-testing

All of the salesforce app providers will be able to unlock a locked user with their phones. The

Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it

allows users to unlock themselves using biometric authentication or a verification code sent to their

email or phone number. Reference:

https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5