The business analyst should do in the first discovery meeting with stakeholders is to collaborate with

stakeholders to examine and define CK’s purpose, customers, metrics, and overall business to inform

project direction and vision. Discovery is a phase of a Salesforce project that aims to understand the

current state of a business, identify its problems or needs, and define its goals or desired outcomes.

In the first discovery meeting, the business analyst should work with stakeholders to establish a

common understanding of CK’s business context, such as its mission, vision, values, customers,

competitors, performance indicators, etc. This can help the business analyst align stakeholders on a

shared vision and strategy for the Salesforce implementation.Discussing and documenting specific

pain points in existing processes may be part of discovery, but not in the first meeting. The business

analyst should first understand the big picture of CK’s business before diving into the details of its

processes.Previewing potential Salesforce solutions and collecting feedback from stakeholders may

be part of discovery, but not in the first meeting. The business analyst should first understand the

problems or needs of CK’s business before proposing any solutions. Reference:

https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certificationprep/customer-discovery https://trailhead.salesforce.com/content/learn/modules/salesforce-

business-analyst-certification-prep/collaboration-with-stakeholders