Q: 4
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and
service teams onto the platform. Each team has been managing Accounts and Contacts in their own
way even though the Accounts and Contacts are shared between the teams. This has resulted in
disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program
vision and strategy?
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