The type of diagram that business analyst should use to identify waste within and between processes

when assessing existing processes for Northern Trail Outfitters’ Service Cloud implementation is

value stream map. A value stream map is diagram that shows flow of materials information value-

added non-value-added activities cycle times wait times involved in process value stream map can

help identify waste inefficiencies opportunities improvement within between processes by

highlighting where time resources being wasted where value being added where bottlenecks

occurring etc.

A Suppliers Inputs Process Outputs Customers (SIPOC) Map is not type diagram that business analyst

should use identify waste within between processes when assessing existing processes for Northern

Trail Outfitters’ Service Cloud implementation SIPOC Map high-level process map shows key

elements process such suppliers inputs outputs customers SIPOC Map can help define scope

boundaries project identifying what triggers process what are inputs outputs process who are

involved affected by process what are expectations requirements process SIPOC Map does not help

identify waste within between processes detail.

A detailed process map is not type diagram that business analyst should use identify waste within

between processes when assessing existing processes for Northern Trail Outfitters’ Service Cloud

implementation detailed process map diagram shows steps activities decisions involved in process

detailed process map can help document existing processes clear concise way can easily understand

anyone involved project but does not help identify waste within between processes detail.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skillsstrategies/explore-techniques–information-discovery