Q: 2
Universal Containers (UC) is about to start a massive digital transformation project across multiple
service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein
AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like
to see the automated chat capabilities in action. They currently use a third-party Knowledge Base
and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots
but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the
demo?
Options
Discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
