Q: 14
Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of
process integration between the clouds and other systems. During the project, NTO faces many
challenges including a lack of agility and business value alignment, as well as silo-thinking. After
trying different approaches, NTO begins to use Agile and is successful. The project manager now
wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?
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