The Custom Task KPI Component is designed to enhance specific task types within Consumer Goods Cloud. For tasks of type "Other," the standard record page is displayed by default. To override this and show the KPI component, two key configuration steps are necessary. First, the Lightning record page for the object related to the task must be explicitly edited in the Lightning App Builder to include the CustomTaskKPI component. Second, after the page is configured, it must be activated and assigned to the relevant user profiles. If either the page isn't configured with the component or it isn't assigned to the user's profile, the user will see the standard record page instead.

A. Lightning App Builder is the correct tool for configuring record pages to include custom components like the KPI component.

B. The Salesforce Mobile App is designed to render assigned Lightning Record Pages, not just default to standard pages.

C. The component's visibility is based on page layout configuration and assignment, not solely on whether the related object is custom.

Salesforce Help, Consumer Goods Cloud Implementation Guide, "Configure the Custom Task KPI Component". This document states, "For tasks of type Other, the standard record page is shown. To show the KPI component for tasks of type Other, configure the related object’s record page to include the CustomTaskKPI component... After you configure the page, assign it to the required user profiles."