Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert

records in Salesforce using CSV files. Data Loader can handle large data sets and complex data

transformations. Data Loader can be used to import records for a custom object from a spreadsheet.

Lightning Object Creator is a tool that allows administrators to create custom objects in Salesforce

from spreadsheets. Lightning Object Creator can automatically map spreadsheet columns to fields

and create relationships between objects. Lightning Object Creator can be used to create a custom

object from a spreadsheet and import records at the same time.

Delegated Administration is a feature that allows administrators to delegate some administrative

tasks to other users without giving them full access to Setup. Delegated administrators can manage

users and assign permissions for specific custom objects, tabs, apps, and fields. This can help reduce

the workload of the system administrator and empower power users to make configuration changes

to a specific custom object

Account teams are groups of users who work together on an account. Administrators can enable

account teams and grant team members different levels of access to accounts and related records

such as contacts, opportunities, and cases. By using account teams, Cloud Kicks can grant engineers

access to the necessary accounts when they need assistance from them, while maintaining data

security

for

other

accounts

that

they

do

not

need

to

access.

Reference:

https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5

Escalation rules are rules that automatically escalate cases if they have not been resolved within a

certain time frame or meet certain criteria such as priority or status. Escalation rules can perform

actions such as changing ownership of cases, sending email notifications, or creating tasks for users

or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized

and handled within their SLA time limit.

Assignment rules are rules that automatically assign cases to users or queues based on criteria such

as case origin, type, or product. Assignment rules can also send email notifications to users or

customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases

are routed to the right agents or teams based on their skills and availability. Reference:

https://help.salesforce.com/s/articleView?id=sf.case_escalation_rules_overview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm&type=5

Identity Verification History is a tool that tracks the verification methods used by users when they log

in to Salesforce via multi-factor authentication. It can help identify any issues or errors related to

verification methods such as email, phone, or app. Login History is a tool that tracks the login

attempts and status of users who access Salesforce. It can help identify any issues or errors related to

login credentials, IP addresses, browser types, or locations.

Permission set groups are a combination of permission sets that grant users access to various tools

and functions. Muting permission sets are used to remove access that is granted by other permission

sets in the group. However, muting permission sets cannot remove object-level access that is

granted by Modify All or View All permissions. Therefore, if a user is assigned to a permission set

group that gives them Modify All access to Accounts, a muting permission set that mutes Delete

access on Account will not have any effect. The user will still have Modify All access on the Account

object,

which

includes

Delete

access.

Reference:

https://help.salesforce.com/s/articleView?id=sf.perm_sets_groups_muting.htm&type=5

REGEX is a function that allows administrators to check whether a text value matches a regular

expression pattern. Regular expressions are a way to define complex patterns of characters using

symbols and operators. REGEX can be used to enforce consistent formatting for a field value by

specifying the required length, characters, and separators.

When creating a new custom object, administrators can choose to mark it as deployed or in

development. If an object is marked as in development, it is not visible to users or available in tools

such as Data Loader, even if they have access to it through their profile or permission set. To make

the object available for data import, the administrator needs to mark it as deployed. Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_deployment_status.htm&type=5

As explained in

Entitlement templates are a way to automatically create and associate entitlements with products or

service contracts. They can help simplify the management of entitlements and ensure that

customers receive the correct level of service. Entitlement templates can also be used to define

service levels, milestones, and entitlement processes for different types of products or service

contracts.