Q: 20
Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of
Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months
of phone support in case they have Issues with their new sneakers. The administrator at CK is having
a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?
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