Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist?
📖 About this Domain
This domain covers the foundational setup of a Salesforce org. You will configure company settings, UI elements, and manage user setup and org-level access.
🎓 What You Will Learn
- Configure company information, fiscal year, business hours, and currency management.
- Manage users by creating, editing, and deactivating user records and understanding license types.
- Customize the user interface using the App Manager, list views, and themes and branding.
- Implement org-level security controls including password policies, login IP ranges, and session settings.
🛠️ Skills You Will Build
- Skill to align org settings like locale, language, and time zone with business needs.
- Skill to perform user administration tasks including assigning profiles and permission sets.
- Skill to tailor the Lightning Experience UI for different user groups and business processes.
- Skill to enforce foundational security policies to secure the Salesforce environment.
💡 Top Tips to Prepare
- Navigate the Setup menu extensively to locate key administrative settings quickly.
- Use a Trailhead Playground to practice creating users and assigning different licenses and profiles.
- Differentiate between UI customization tools like the Lightning App Builder and Page Layout editor.
- Focus on the impact of org-wide defaults, password policies, and IP restrictions on user access.
📖 About this Domain
This domain covers the capabilities and configuration of standard Sales and Marketing Cloud applications. It focuses on the sales process, from lead generation to closing deals, and the tools used to manage marketing campaigns. You will learn the standard objects and features that support these business functions.
🎓 What You Will Learn
- The sales process components including leads, accounts, contacts, and opportunities, and their relationships.
- How to manage products, price books, and quotes to support opportunity management.
- The features of Salesforce campaign management, including campaign members and campaign hierarchies.
- Sales productivity features such as Sales Path, Kanban, and the Sales Console.
🛠️ Skills You Will Build
- Configuring the lead conversion process, including mapping custom lead fields to standard objects.
- Implementing opportunity management features like sales stages, products, and price books.
- Setting up and managing marketing campaigns and tracking their influence on opportunities.
- Customizing sales productivity tools to streamline user workflows and improve efficiency.
💡 Top Tips to Prepare
- Master the lead conversion process and know which objects are created and how data is mapped.
- Understand the data model for opportunities, products, price books, and quotes.
- Practice creating and managing campaigns, including setting up campaign hierarchies and member statuses.
- Get hands-on experience in a Developer Org with Sales Path and Opportunity Kanban configurations.
📖 About this Domain
This domain covers the declarative framework for building and customizing the data model using the Object Manager. You will configure standard and custom objects, fields, and relationships to structure business data. It also focuses on tailoring the user interface with Lightning App Builder, page layouts, and record types.
🎓 What You Will Learn
- Describe the standard object architecture and relationship model.
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects.
- Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.
- Build and customize Lightning pages using the Lightning App Builder.
🛠️ Skills You Will Build
- Configure the Salesforce data model by creating custom objects and fields to meet specific business requirements.
- Implement relationship types like lookup and master-detail to create connections between objects and ensure data integrity.
- Design dynamic user interfaces using the Lightning App Builder to surface relevant components and data.
- Manage data presentation and business processes by creating and assigning page layouts and record types.
💡 Top Tips to Prepare
- Master the differences between a lookup and a master-detail relationship, including security and cascading deletes.
- Practice creating various field types and understand the impact of changing a field's data type on existing data.
- Get hands-on experience in a Trailhead Playground building custom objects and configuring Lightning record pages.
- Understand how page layouts, record types, and profiles work together to control the user experience and data visibility.
📖 About this Domain
This domain focuses on the tools and best practices for maintaining data quality within a Salesforce org. It covers data import, export, and mass update operations, as well as the creation of reports and dashboards for data analysis.
🎓 What You Will Learn
- You will learn the capabilities and use cases for data management tools like the Data Import Wizard and Data Loader.
- You will learn to build custom reports using report types, formats, and the Lightning Report Builder to meet business requirements.
- You will learn to create and configure dashboards using components, filters, and scheduling to visualize key metrics.
- You will learn about data quality features such as validation rules, duplicate management, and the data export service.
🛠️ Skills You Will Build
- You will build the skill to perform mass data operations including insert, update, upsert, and delete records.
- You will build the ability to translate complex business needs into effective reports and dashboards for analytics.
- You will build proficiency in configuring data validation and duplicate rules to ensure high data integrity.
- You will build the skill to manage data storage and execute data backup procedures using native Salesforce tools.
💡 Top Tips to Prepare
- Know the specific differences between the Data Import Wizard and Data Loader, including object support and record limits.
- Master the four report formats (Tabular, Summary, Matrix, Joined) and when each format is appropriate.
- Understand that a dashboard component's data is sourced from an underlying report and that a dashboard's refresh is different from a report's run.
- Practice using the Schema Builder to understand object relationships, as this is critical for creating correct report types.
📖 About this Domain
This domain describes the features of Salesforce Service Cloud. It focuses on configuring case management and support automation to handle customer inquiries effectively.
🎓 What You Will Learn
- Learn to configure the case object, support processes, record types, and page layouts for case management.
- Understand how to automate case routing and communication using case queues, assignment rules, and auto-response rules.
- Discover how to implement case escalation rules to ensure service level agreements are met.
- Grasp the setup and management of Salesforce Knowledge to create and share support articles.
🛠️ Skills You Will Build
- You will build the ability to configure the end-to-end case lifecycle from creation to closure.
- You will develop proficiency in setting up automation tools like assignment, auto-response, and escalation rules.
- You will gain the skill to implement a knowledge base using article types and data categories.
- You will learn to configure entitlement management and milestones to enforce customer support levels.
💡 Top Tips to Prepare
- Practice configuring case assignment rules and queues in a developer org to understand case ownership transfer.
- Memorize the order of execution for case management rules, as scenario-based questions are common.
- Focus on the capabilities and limitations of web-to-case and email-to-case for case creation.
- Understand the relationship between support processes, record types, and page layouts for the Case object.
📖 About this Domain
This domain covers Salesforce's declarative automation tools to streamline business processes. It tests your ability to select the appropriate tool for a given requirement, focusing heavily on Flow and Approval Processes. Understanding the capabilities and limitations of each automation feature is critical for the exam.
🎓 What You Will Learn
- You will learn to build and manage automation using Flow Builder for complex, multi-step business logic.
- You will learn to configure single and multi-step Approval Processes for formal record submission and locking.
- You will learn to identify the correct automation tool based on specific business use cases and process requirements.
- You will learn the implications of process automation on the order of execution and how to troubleshoot failed interviews or processes.
🛠️ Skills You Will Build
- You will build skills in declarative process automation, creating record-triggered flows and screen flows.
- You will build the ability to design and implement complex approval routing with multiple approvers and entry criteria.
- You will build proficiency in evaluating business requirements to determine the most efficient automation solution.
- You will build troubleshooting skills for debugging automation, including analyzing fault emails and debug logs.
💡 Top Tips to Prepare
- Concentrate your study on Flow Builder, as it is the core automation tool replacing Workflow Rules and Process Builder.
- Understand the unique use cases for Approval Processes, such as record locking, which cannot be replicated by Flow alone.
- Practice building various automation scenarios in a Trailhead Playground to understand their real-world application.
- Memorize the Salesforce Order of Execution to predict how different automation rules will interact with each other on a record save.
📖 About this Domain
This domain covers the capabilities of core Salesforce productivity tools that enhance user efficiency. It focuses on configuring and managing Activities, Chatter, the Salesforce Mobile App, and AppExchange applications to streamline business processes.
🎓 What You Will Learn
- Learn the capabilities of activity management, including tasks, events, and calendars, and their impact on user productivity.
- Understand the features of Chatter, such as feeds, groups, and publisher actions, to facilitate collaboration across the org.
- Explore the configuration options for the Salesforce Mobile App, including navigation, branding, and quick actions.
- Discover the use cases and installation process for AppExchange applications to extend Salesforce functionality.
🛠️ Skills You Will Build
- You will build the skill to configure and manage activity settings, including public calendars and resources.
- You will gain proficiency in administering Chatter, including setting up feed tracking and creating publisher layouts.
- You will develop the ability to customize the Salesforce Mobile App experience for users.
- You will acquire the skill to identify, install, and manage appropriate AppExchange packages to solve specific business needs.
💡 Top Tips to Prepare
- Practice creating and managing tasks and events, and understand their relationships to other objects.
- Get hands-on experience with Chatter by creating groups, enabling feed tracking, and using publisher actions.
- Use a Trailhead Playground to customize the Salesforce Mobile App navigation menu and create mobile-specific quick actions.
- Navigate the AppExchange, understand the difference between managed and unmanaged packages, and install a free app in a dev org.
Premium Access Includes
- ✓ Quiz Simulator
- ✓ Exam Mode
- ✓ Progress Tracking
- ✓ Question Saving
- ✓ Flash Cards
- ✓ Drag & Drops
- ✓ 3 Months Access
- ✓ PDF Downloads