In Adobe Experience Manager (AEM), the Impersonate feature allows one user to work on behalf of

another user. This is particularly useful for administrators or support staff who need to troubleshoot

issues or perform tasks as another user to ensure the user experience and permissions are

functioning as expected.

Key Features of the Impersonate Functionality:

Role-Based Access Simulation: Impersonation enables users to see AEM exactly as another user

would, allowing for accurate testing and verification of role-based access permissions and content

visibility.

Support and Troubleshooting: This feature is beneficial for diagnosing and fixing issues specific to a

particular user's experience without requiring the user to be actively involved in troubleshooting.

Efficiency in User Management: Admins can resolve user-specific issues quickly by accessing the

system as the user, making it easier to identify and address configuration or access problems.

Adobe Experience Manager Reference:

AEM documentation covers the Impersonate feature under user management, detailing how

administrators can set up and use impersonation to assist with user support and content

management tasks. This feature is available in both AEM as a Cloud Service and AEM 6.5+, and it is a

valuable tool for maintaining user experiences and support workflows.