Cisco 700-821 Exam Questions 2025

What is the Cisco 700-821 exam, and what will you learn from it?

The Cisco 700-821: Cisco Collaboration SaaS Sales Specialist exam validates your expertise in positioning, recommending, and selling Cisco’s Collaboration Software-as-a-Service (SaaS) solutions, including Webex Suite, AI-driven collaboration tools, and integrated business communication features.

This certification demonstrates your ability to:

• Understand customer collaboration needs
• Explain how Cisco SaaS solutions improve productivity and hybrid work
• Showcase Webex and related subscription services effectively
• Win competitive deals with strong value-based sales strategies

It is especially valuable for professionals in partner organizations responsible for collaboration and SaaS adoption growth.

To ensure first-attempt success, prepare using the best exam questions from Cert Empire, proven to enhance confidence through accurate and up-to-date content aligned with the actual exam.

Exam Snapshot

Prerequisites before taking the Cisco 700-821 exam

No official prerequisites, but having the following helps:

• Familiarity with Cisco Webex and collaboration apps
• Understanding of customer communication challenges
• Experience in technology or SaaS value-based selling

Having exposure to Cisco Channel Partner programs and webinars is beneficial.

Main objectives and domains you will study for Cisco 700-821

This exam focuses on customer-driven sales approaches and Cisco’s collaboration cloud portfolio.

Topics to cover in each Cisco 700-821 exam domain

1. Webex Platform and Services
   • Meetings, Calling, Messaging, Webinars, Contact Center
   • Webex Suite licensing models
2. Hybrid Work and Digital Collaboration Strategy
   • AI and productivity tools
   • Customer experience impact
3. Security and Compliance Benefits
   • Zero Trust design and secure collaboration
   • Data governance and global compliance standards
4. Solution Positioning and Competitive Differentiation
   • Why Cisco Webex over competitors
   • Key customer use cases and ROI alignment
5. Partner Sales Enablement
   • Bundles, renewals, and lifecycle selling practices

Changes in the latest version of Cisco 700-821

Cisco updated the certification to include:

• Latest Webex AI enhancements
• Integrated collaboration analytics and management tools
• Expanded cloud calling and PSTN connectivity details
• Hybrid Work strategy alignment
• Improved customer lifecycle and subscription sales emphasis

Register and schedule your Cisco 700-821 exam

Steps to register:

1. Create or sign into your Cisco Certification profile
2. Select Cisco 700-821 from the exam list
3. Schedule through Pearson VUE
4. Choose testing center or remote proctored delivery
5. Submit payment and confirm your date

Always review exam and online-proctored testing policies beforehand.

Cisco 700-821 exam cost, and can you get any discounts?

• Approx. fee: USD $125
• Retakes require separate payment

Discount opportunities include:

• Cisco partner enablement programs
• Training subscription bundle vouchers
• Promotional offers for partner sales roles

Exam policies you should know before taking Cisco 700-821

• Government-issued ID required for check-in
• No external aids or notes allowed
• Cisco retake waiting period rules apply
• Certification renewal required every 2 years

What can you expect on your Cisco 700-821 exam day?

You will experience:

• 60 minutes of business-oriented scenarios
• Questions focusing on positioning and benefits instead of technical configuration
• Instant scoring after exam submission

Time management and familiarity with Cisco SaaS packaging are key to success.

Plan your Cisco 700-821 study schedule effectively with 6 Study Tips

Tip 1: Learn Webex Suite capabilities and licensing options thoroughly.
Tip 2: Understand key differentiators and sales advantages over competitors.
Tip 3: Practice mapping features to business outcomes in different industries.
Tip 4: Review Cisco Workspace and Hybrid Work documentation.
Tip 5: Rehearse customer objection handling and value-driven selling.
Tip 6: Use best exam questions from Cert Empire to simulate real exam scenarios and sharpen accuracy.

Best study resources you can use to prepare for Cisco 700-821

• Cisco Webex sales enablement guides
• Cisco Partner Training Academy resources
• Collaboration SaaS solution briefs
• Accurate and updated best exam questions from Cert Empire to ensure strong preparation

Career opportunities you can explore after earning Cisco 700-821

Job roles include:

• Collaboration SaaS Sales Specialist
• Webex Solution Account Manager
• Partner Success Advisor
• Pre-Sales Collaboration Consultant
• Customer Experience Transformation Specialist

Professionals benefit from performance-based earnings and cloud-focused career progression.

Certifications to go for after completing Cisco 700-821

• Cisco 700-680 for security-focused SaaS selling
• Cisco 500-level Contact Center specialist certifications
• CCNA or CCNP Collaboration for technical enhancement

This builds a strong mix of sales excellence and collaboration technology credibility.

How does Cisco 700-821 compare to other Cisco cloud and SaaS sales certifications?

Cisco 700-821 is ideal for professionals specializing in cloud communication and hybrid workplace transformation.

To maximize your success, prepare with the most trusted and accurate exam questions from Cert Empire, ensuring you are well-equipped for every topic that appears on the Cisco 700-821 exam.