A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based

interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is

through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going

through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and

Configuration Guide, Release 12.5(1)], page 109

CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response

applications that can interact with callers, collect information, and queue calls for treatment by

agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they

provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and

CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design

(SRND), Release 12.5(1)], page 9; Administering Advanced Cisco Contact Center Enterprise (CCEAA),

page 3

A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the

administrator to configure device pools, partitions, calling search spaces, and other settings for the

agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4

The private network in UCCE/PCCE provides a dedicated communication channel between the

duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in

sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design

(SRND), Release 12.5(1)], page 20

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ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned

to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default

payload is created during the installation is another option to manage payloads in PCCE 12k.

Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24

B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP can pass ECC

variables to Finesse through the User to User Information (UUI) field in the SIP header. E CCE and

CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC variables to CVP

through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG) depending on

the deployment model. Reference = Advanced Administration and Reporting of Contact Center

Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features Guide, Release

12.5(1)], page 23

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