Ticket #8675310

Issue: Limited network connectivity

Resolution: Refresh DHCP

Verify/Resolve: ipconfig /renew

For the Low priority ticket #8675310 (“A small yellow triangle appeared in the taskbar. I am no longer

able to access network resources.”), the Windows yellow triangle on the network icon is the classic

indicator of limited connectivity (often caused by a bad/expired DHCP lease, APIPA address, missing

default gateway, or DNS info not being assigned).

Correct PBQ Selections (Ticket #8675310)

Issue

Limited network connectivity

Why (CompTIA logic):

That yellow warning triangle means the NIC is connected at Layer 2 (link is up), but the system likely

doesn’t have valid Layer 3 config (IP/gateway/DNS), so it can’t reach network resources.

Resolution

Refresh DHCP

Why this is the most efficient fix:

When a Windows PC can’t access network resources and shows “limited connectivity,” the fastest,

lowest-risk fix is to renew DHCP so the PC can pull:

a valid IP address

default gateway

DNS servers

This directly resolves the most common root cause behind that icon.

Verify / Resolve

ipconfig /renew

Why this is the correct verification/remediation command:

ipconfig /renew is the direct command to request a fresh DHCP lease. After renewal, the user should

regain access to network resources if DHCP was the issue.

What this fixes (what you’d expect to see)

Before the fix, the attachment (Output.txt) in these PBQs typically shows symptoms like:

169.254.x.x (APIPA) → DHCP failed

Missing/blank Default Gateway

DNS not present or incorrect

After ipconfig /renew, you should see a normal private IP (like 192.168.x.x / 10.x.x.x / 172.16-31.x.x)

and a valid gateway/DNS.