Q: 7
A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the
user's phone shows that the headset is "not connected." Which of the following should the
technician do?
Options
Discussion
Option C but does the headset support multi-device pairing? That could change if A is needed instead.
A. since sometimes entering the PIN resolves sync problems like this with Bluetooth. But not 100 percent sure here.
C tbh. Removing and pairing again is what usually fixes these out-of-sync Bluetooth connection issues.
C imo. Entering the PIN (A) is usually just for initial pairing, but these out-of-sync issues almost always need a full re-pairing to fix. Anyone else see A being a distractor here?
C Re-pairing usually fixes these Bluetooth sync issues. When the status is different on the headset and the phone, removing and pairing again typically resets everything. Not 100% but pretty common fix.
Probably C here, not A. Entering the PIN just helps the first time but when devices get out of sync like this, re-pairing usually clears up those Bluetooth glitches. Seen similar on practice exams.
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