Q: 12
Marion has been hired by a small business to determine why its Web site does not attract users. As
Marion interviews different members of the company, she learns that when the site was first
created, the external Web developer did not produce any documents specifying the basic
requirements for the site. As a result, the site did not have a defined purpose and was not designed
for the company’s audience. Additionally, the site navigation did not make sense from a users point
of view. Marion considers this information, then she recommends that the company create which
document?
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