CISCO 100-890 Exam Questions 2025

Why the Cisco 100-890 Cert Matters for IT Professionals

Technology is at the core of business communication, and Cisco is leading the way with its collaboration solutions. Companies rely on Cisco Unified Communications to power their phone systems, video conferencing, and other collaboration tools. As businesses adopt these technologies, they need skilled professionals to keep everything running smoothly. The Cisco 100-890 cert validates your ability to support, install, and troubleshoot these devices, making you a key player in IT operations.

This certification is ideal for anyone working in IT support, field engineering, or collaboration technology. It proves that you have the technical skills to maintain Cisco’s voice and video systems, ensuring seamless communication in corporate environments. If you work with Cisco collaboration tools or want to specialize in VoIP and video conferencing, this cert can help you stand out.

Who Should Go for the Cisco 100-890 Certification?

Not every IT professional needs deep knowledge of Cisco’s collaboration systems, but for those responsible for maintaining and troubleshooting these devices, this cert is a valuable credential.

Who Will Benefit the Most?

• IT Support Professionals – If you assist users with Cisco IP phones, video conferencing systems, and collaboration tools, this cert validates your expertise.
• Field Engineers – Those installing and configuring Cisco collaboration hardware can prove their skills with this cert.
• Help Desk Technicians – If you troubleshoot voice and video issues, earning this cert can boost your career prospects.
• Network Technicians Looking to Specialize – Professionals with a networking background who want to expand into Cisco collaboration technology will find this cert useful.

Prerequisites

The Cisco 100-890 exam does not require any prior certifications, but having experience with networking, VoIP, and Cisco hardware will make studying easier. If you are familiar with configuring network devices and troubleshooting connectivity issues, you’ll have an advantage.

How This Certification Can Advance Your Career

Collaboration technology is one of the fastest-growing sectors in IT. As businesses expand their remote work capabilities, the demand for professionals who can manage Cisco communication tools continues to rise.

Why Employers Value This Certification

• Hands-On Expertise – Employers prefer candidates who have practical skills in configuring and troubleshooting Cisco collaboration hardware.
• Better Job Prospects – Many IT job postings require or prefer Cisco-certified professionals, making this cert a valuable addition to your resume.
• Higher Earning Potential – IT professionals with Cisco collaboration certs often earn more than their non-certified peers.

Salary Expectations and Growth

The salary for professionals with the Cisco 100-890 cert varies based on experience, location, and job role. However, most certified technicians earn between $55,000 and $85,000 per year. Those who continue with higher-level Cisco certs, such as CCNP Collaboration, can qualify for even better-paying roles.

What the Cisco 100-890 Exam Covers

Unlike generic IT certifications, this exam focuses specifically on Cisco collaboration devices. You’ll be tested on your ability to install, configure, and troubleshoot Cisco Unified Communications solutions.

Key Topics Covered

Cisco Collaboration Device Basics

• Understanding Cisco Unified Communications Manager (CUCM) and its role in enterprise collaboration
• Overview of Cisco IP phones, video endpoints, and conferencing solutions
• How Cisco collaboration devices interact with network infrastructure

Installing and Configuring Cisco Collaboration Devices

• Deploying Cisco IP phones and video conferencing hardware
• Connecting devices to the network and assigning IP addresses
• Configuring basic settings to ensure proper device functionality

Troubleshooting Cisco Collaboration Systems

• Identifying and resolving common voice and video quality issues
• Diagnosing network-related problems affecting Cisco collaboration tools
• Using Cisco diagnostic tools to analyze system performance

Ensuring Network Connectivity for Cisco Collaboration

• Understanding how Cisco collaboration devices integrate with enterprise networks
• Ensuring Quality of Service (QoS) for optimal voice and video performance
• Configuring VLANs and other network settings for seamless communication

Cisco updates exam content from time to time, so always check the official Cisco website for any syllabus changes.

Exam Format – What You Need to Know

Like other Cisco exams, the 100-890 follows a structured format designed to test both theoretical knowledge and practical skills.

Exam Structure

• Number of Questions: 50-60
• Exam Duration: 90 minutes
• Question Types: Multiple-choice, drag-and-drop, scenario-based questions
• Passing Score: Cisco does not officially disclose the passing score, but it is generally 800-850 out of 1000

How to Register for the Exam

• The exam is administered by Pearson VUE, Cisco’s official testing partner.
• Candidates can take the exam in-person at a Pearson VUE testing center or online with a remote proctor.
• If you fail, you must wait a specified period before retaking the exam.

How to Prepare for the Cisco 100-890 Exam

To pass this exam, you need a combination of theoretical study, hands-on practice, and self-testing.

Best Study Methods

Use Cisco’s Official Training Resources

Cisco offers official study guides, training courses, and documentation that align with the exam objectives. These materials provide the most up-to-date information about Cisco collaboration devices.

Get Hands-On Practice

Working with actual Cisco collaboration devices or using simulation tools like Cisco Packet Tracer can help you apply what you learn. Setting up and troubleshooting real equipment is the best way to build confidence.

Take Practice Exams

Practice tests help you get used to the question format and identify weak areas. They also improve time management skills, so you don’t feel rushed on exam day.

Join Study Groups and Online Communities

Engaging with other candidates in forums and social media groups can provide useful insights and study tips. Many professionals share their exam experiences, which can be helpful.

Recommended Study Timeline

• Week 1-2: Study Cisco’s official materials and watch online tutorials
• Week 3-4: Set up Cisco collaboration devices and practice troubleshooting
• Week 5-6: Take practice exams, review weak areas, and revise key topics

For candidates with prior experience, 3-4 weeks of preparation may be enough. Those new to Cisco collaboration technology should plan for at least 6 weeks of study.