Cisco 100-890 Real Exam Questions [Jan 2026 Update]
Prepare confidently for the Cisco 100-890 (DevNet Specialist – Core Technologies) certification exam with Cert Empire’s latest study resources. Our material features authentic exam questions verified by certified networking experts, complete with accurate answers and detailed explanations to enhance your understanding. Practice using our online exam simulator and try free sample questions to see why IT professionals trust Cert Empire for successful certification outcomes.
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About the Exam
The Cisco 100-890 exam, officially known as Supporting Cisco Collaboration Devices (CLTECH), is an entry-level certification that focuses on the fundamentals of Cisco collaboration technologies.
It teaches you the skills needed to support, install, configure, and troubleshoot Cisco voice and video devices such as IP phones and video endpoints. This is an excellent certification for those starting a career in Unified Communications and IT support roles within modern business communication systems.
Exam Snapshot
| Feature | Details |
| Exam Code | Cisco 100-890 |
| Exam Name | Supporting Cisco Collaboration Devices (CLTECH) |
| Vendor | Cisco |
| Version / Year | Latest revision currently active |
| Average Salary | Approximately $60,000–$85,000 per year (depending on role and region) |
| Cost | About $125 USD (varies by country) |
| Exam Format | Multiple-choice questions |
| Duration | 90 minutes |
| Delivery Method | Pearson VUE (Testing center or online proctored) |
| Languages Available | English |
| Scoring Method | Scaled score system |
| Passing Score | Cisco does not disclose officially (estimated around 825/1000) |
| Prerequisites | No formal prerequisites |
| Retake Policy | Retake allowed after mandatory waiting period |
| Target Audience | Entry-level IT professionals, help desk, and collaboration support roles |
| Certification Validity | 3 years |
What is the Cisco 100-890 exam, and what will you learn from it?
The Cisco 100-890 CLTECH exam builds your skills in Cisco collaboration technology. You learn how communication devices connect, operate, and communicate with call control systems in a business environment.
The exam proves that you can support collaboration endpoints and diagnose issues that may occur in both on-premises and cloud environments.
You will learn:
- Basics of Cisco collaboration architecture
- Endpoint features and registration processes
- Troubleshooting tools and solutions
- Networking support for voice and video devices
- Cloud Collaboration fundamentals including Webex Calling
This certification enhances your capability to handle real-world collaboration support roles.
Prerequisites before taking the 100-890 exam
There are no required prerequisites. However, having some basic knowledge will help, such as:
- General networking understanding
- Experience with IT support or help desk tasks
- Basic awareness of VoIP technology
Even beginners can start with this exam, especially when using strong study resources.
Main objectives and domains you will study for 100-890
The certification exam focuses on three primary knowledge areas:
- Collaboration solutions and endpoint features
- Endpoint registration, configuration, and troubleshooting
- Network connectivity and support for collaboration devices
Topics to cover in each 100-890 exam domain
Collaboration Solutions and Endpoints:
- Cisco IP phone hardware components
- Understanding firmware and features
- VoIP call paths and communication flows
Cisco Unified Communication Manager (CUCM) Basics:
- Phone registration and provisioning
- Directory numbers and basic call routing
- Software and firmware upgrades
Troubleshooting Collaboration Devices:
- Diagnosing hardware and registration issues
- Network and connectivity troubleshooting
- PoE and VLAN-related problems
Cloud Collaboration Solutions:
- Introduction to Webex Calling and hybrid environments
- Endpoint registration in cloud-based systems
Changes in the latest version of 100-890
Recent updates include more focus on:
- Webex Calling and cloud endpoints
- Hybrid communication systems
- Network troubleshooting for modern collaboration systems
- Updated Cisco IP phone and collaboration tool support
This ensures technicians are prepared for current remote and hybrid workflows.
Register and schedule your 100-890 exam
You can schedule the exam through Cisco’s official testing partner: Pearson VUE
Candidates have the option to take the exam online with a remote proctor or in a certified testing center.
100-890 exam cost, and can you get any discounts?
The exam fee is approximately $125 USD. Discounts may be available through:
- Cisco Networking Academy programs
- Student or regional pricing
- Promotional Cisco vouchers
Always check for updated pricing in your region.
Exam policies you should know before taking 100-890
Important rules include:
- Valid government ID is required
- Testing room and equipment must meet online exam standards
- Retake allowed after a waiting period if you fail
- Some test formats may restrict returning to previous questions
Review Cisco’s candidate agreement before scheduling.
What can you expect on your 100-890 exam day?
The exam is 90 minutes long with multiple-choice questions focused on practical knowledge. Many scenarios involve troubleshooting issues such as registration failures or network outages. The difficulty level is moderate and suitable for beginners with proper preparation.
Plan your 100-890 study schedule effectively with 6 Study Tips
- Start with collaboration basics and learn key terms
- Practice troubleshooting common device issues
- Use diagrams to understand call flow concepts
- Build hands-on experience with CUCM or online labs
- Study regularly instead of cramming
- Test yourself with practice exams and verify your readiness
- Use Cert Empire practice questions to strengthen your skill.
Best study resources you can use to prepare for 100-890
Recommended study materials include:
- Cisco official learning content
- Cisco Press books
- Labs and simulation tools
- Online tutorials demonstrating configuration tasks
Career opportunities you can explore after earning 100-890
This certification can help you start roles such as:
- IT Support Technician
- Collaboration Support Associate
- Help Desk Specialist
- VoIP Support Technician
- Unified Communications Support Technician
These positions are increasingly in demand due to expanded remote communication systems in businesses.
Certifications to go for after completing 100-890
Next recommended certifications include:
- Cisco CCNA
- Cisco Collaboration-focused tracks (CCNP Collaboration)
- Webex Calling Specialist certifications
This path can lead to becoming a Collaboration Engineer or VoIP Specialist.
How does 100-890 compare to other beginner-level cloud or collaboration certifications?
| Certification | Focus Area | Difficulty | Target Candidate |
| Cisco 100-890 | Collaboration endpoints and troubleshooting | Beginner | New IT and support professionals |
| Cisco CCNA | Broad networking knowledge | Moderate | Those pursuing a general networking career |
| Microsoft Teams Administrator | Microsoft voice and collaboration services | Intermediate | Microsoft-focused environments |
If your goal is a Cisco-based communication and collaboration role, the 100-890 is the best starting point.
Why Practice Exam Questions Are Essential for Passing Cisco 100-890 Exam in 2026
Passing the 100-890 certification isn’t about memorizing terms or rot learning, it’s about developing the aptitude required of a field technician. Loaded with detailed explanations and extensive references, Cert Empire’s 100-890 Exam Questions are designed to help you think like an actual networking support professional. These practice questions mirror the Cisco exam pattern, guiding you through what’s required to pass the exam on your first attempt.
Prepare Smarter with Exam Familiar Quiz
The 100-890 exam is challenging and broad, but consistent practice transforms that difficulty into strength. By regularly solving real exam-style questions, you’ll improve your pacing, reduce anxiety, and recognize recurring question logic. Over time, the format will feel second nature, allowing you to focus on accuracy instead of uncertainty on exam day.
Master Every Domain with Real Exam Logic
The 100-890 practice questions cover all official domains in the correct proportion. To gain a broader understanding of Cisco’s certification pathways, you can explore all Cisco certifications alongside your preparation. This means you’re not just preparing one domain, but all of them, making your exam preparation comprehensive.
What’s Included in Our 100-890 Exam Prep Material
It’s not just a question blob that we offer, but a whole experience that transforms your exam preparation. Here is exactly what you get:
PDF Exam Questions
- Instant Access: Start preparing right after purchase with immediate delivery.
- Study Anywhere: Access the soft form questions from your phone, laptop, or tablet.
- Printable Format: Ideal for offline review and personal note-taking, and especially if you prefer to study from hard-form documents.
Interactive Practice Simulator
- Question Simulation: Our online 100-890 exam practice simulator is designed to help you interactively review and prepare for the exam with tailored features such as show/hide answers, see correct answers etc.
- Flashcard-like Practice: Save your toughest questions and revisit them until you’ve mastered each domain.
- Progress Tracking: The progress tracking feature of our quiz simulator lets you resume your study journey right from where you left.
3 Months of Unlimited Access
Enjoy full, unrestricted access for three months, long enough to practice, revise, and retake simulations until you are satisfied with your results.
Regular Updates
Networking is an ever-evolving field, so being current is the cornerstone of 100-890 exam prep. Being mindful of that, CertEmpire’s certified exam coaches keep the content of the practice questions up to date with the latest exam requirements so that you always have the latest exam questions and resources available to you.
Free Practice Tests
To make the decision easy for you, we offer free practice tests for the 100-890 exam. Look at the right side-bar and you will find the free practice test button that will take you to a sample free 100-890 practice test. Go through the free 100-890 exam questions section and discover the richness of our practice questions.
Free Exam Guides
Cert Empire offers free exam preparation guides for 100-890. You can find a trove of 100-890 related exam prep resources at our website in our blog section. From tailored study plans for success in 100-890 to exam day guidelines, we have covered it all. Cherry on the top, you do not have to be our customer to access this material, and it is free for all.
Important Note
Our 100-890 Exam Questions are updated regularly to match the latest Cisco exam version.
The Cert Empire content team, led by certified 100-890 professionals, has taken the newest release and added updated concepts, frameworks, and hardware support principles to ensure relevance.
✔ Each question includes detailed reasoning for both correct and incorrect options, helping you understand the full context behind every answer.
✔ Every solution links to official Cisco references, allowing you to expand your knowledge through verified documentation.
✔ Mobile-Compatible – Both the PDF and simulator versions are easy to use across smartphones, tablets, laptops, and even in printed form.
The 100-890 remains one of the most respected and valuable certifications in networking, proving mastery of installation, configuration, and maintenance of Cisco collaboration devices.
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