View Mode
Q: 1
HOTSPOT A user reports the following: I cannot connect to my Office 365 web applications from my Windows 10 computer. You need the user to gather additional information to help troubleshoot their issue. Which part of the screen should the user focus on to access this information? Select the correct option in the answer area. 100-140 question
Your Answer
Q: 2
A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder. What should the technician do?
Options
Q: 3
What is the primary purpose of implementing a Mobile Device Management (MDM) solution in an enterprise environment?
Options
Q: 4
HOTSPOT You need to help a Windows user close some Microsoft Edge pages that are no longer responding. You guide them to Task Manager to perform the action. In the answer area, select the tab that will allow the user to close a task. Note: There might be multiple ways to complete this action. 100-140 question
Your Answer
Q: 5
An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address. Which two possible negative effects could this have? (Choose two.) Note: You will receive partial credit for each correct selection.
Options
Q: 6

HOTSPOT You consider using AI to find solutions to common Help Desk issues at your company. For each statement about AI, select True or False. Note: You will receive partial credit for each correct selection. 100-140 question

Your Answer
Q: 7
Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?
Options
Q: 9
A user needs to reset their password based on feedback after a security concern. You want to provide an example of a strong password to the user based on the following company guidelines shown: Must have 8 to 15 characters Must contain lowercase letters Must contain at least 2 numbers Must begin and end with a letter Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@) Which password could you use as an example?
Options
Q: 10
Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?
Options
Question 1 of 20 · Page 1 / 2

Premium Access Includes

  • ✓ Quiz Simulator
  • ✓ Exam Mode
  • ✓ Progress Tracking
  • ✓ Question Saving
  • ✓ Flash Cards
  • ✓ Drag & Drops
  • ✓ 3 Months Access
  • ✓ PDF Downloads
Get Premium Access
Scroll to Top

FLASH OFFER

Days
Hours
Minutes
Seconds

avail 10% DISCOUNT on YOUR PURCHASE

  • USE THE CODE GIVEN BELOW ON YOUR CHECKOUT
DISCOUNT10