Free Salesforce NP-CON-102 Practice Test Questions and Answers (2026)

To review a detailed, itemized budget submitted by an applicant on the Individual Application record page, the administrator should add the Budget Category and Budget Category Value related lists. The Budget object is linked to the application, but the specific line items (e.g., salaries, supplies) are stored in Budget Category records, and the requested amounts for each are in the Budget Category Value records. These related lists display the full breakdown.

A. A single "Budget component" would likely show summary information from the parent Budget record, not the detailed line items required for a full review.

C. The Budget Allocations related list tracks funds disbursed from a Funding Award after a grant is approved, not the budget submitted with the initial application.

1. Salesforce Help. (2024). Grantmaking Data Model. Nonprofit Cloud for Grantmaking Documentation. The entity relationship diagram shows that Budget is related to Individual Application, and Budget Category and Budget Category Value are children of Budget, representing the line items.

2. Salesforce Help. (2024). Review a Grant Application. Nonprofit Cloud for Grantmaking Documentation. "To see the applicant's budget, go to the Budget related list... Click a budget category to see the budget category value." This implies the related lists are the mechanism for review.

Before installing Nonprofit Cloud Case Management, two critical prerequisites must be met. First, the organization must have the appropriate "Nonprofit Cloud Case Management" permission set licenses provisioned in their org for the users who will need access. Without these licenses, users cannot be granted the necessary permissions. Second, "My Domain" must be enabled and deployed in the Salesforce org. My Domain is a prerequisite for many modern Salesforce applications, including Case Management, as it is required for Lightning Components and enhanced security to function correctly.

B. Ensure Volunteers for Salesforce is properly configured: Volunteers for Salesforce (V4S) is a separate managed package and is not a technical prerequisite for installing or using Case Management.

D. Install NPSP: While often used together, Nonprofit Cloud Case Management is a standalone product and does not require the Nonprofit Success Pack (NPSP) to be installed.

1. Salesforce Help, "Install Nonprofit Cloud Case Management". The "Before You Install" section explicitly lists the prerequisites: "Confirm you have Nonprofit Cloud Case Management licenses" and "My Domain is required."

2. Salesforce.org Documentation, "Set Up Case Management". Under "Prerequisites," it states, "To use Case Management, you need Nonprofit Cloud and Case Management permission set licenses... Before you install Case Management, set up My Domain in your org."

The Case Plan Wizard in the Program Management Module (PMM) is a tool used to create a personalized plan for a client by selecting from a predefined set of goals and action items. For the wizard to function, these templates must be pre-configured and associated with a Program. The wizard then allows the case manager to select the relevant Program, which in turn makes its associated Goal and Action Item Templates available for inclusion in the client's new Case Plan.

A. This is incomplete. While Action Item Templates are required, Goals are also a fundamental component that the wizard uses to structure the Case Plan.

B. This is also incomplete. Goals are necessary, but the specific tasks or services are defined by the Action Item Templates associated with those goals.

D. A new Case Plan is the output of using the wizard, not a prerequisite for its configuration or use.

1. Salesforce Help. (2023). Program Management Module (PMM) Documentation. "Create a Case Plan". This document states, "To create a Case Plan, select a Program, then select from the Program's pre-defined Goals and Action Items."

2. Salesforce Trailhead. (2023). Program Management with Nonprofit Cloud. "Set Up Programs". This module explains that Programs must be configured with related Goal Templates and Action Item Templates before Case Plans can be created for clients.

NPSP Gift Entry is a streamlined tool for entering batches of donations, such as checks received by mail. Its key advantages include the ability to create templates with prefilled, default values (A) for common fields, which speeds up data entry. It also leverages NPSP's underlying contact and account matching logic to find existing records and prevent the creation of duplicates (C). Furthermore, administrators can create multiple, distinct templates tailored to different fundraising campaigns or gift types (E), ensuring the right fields and defaults are presented to the user for each specific scenario.

B. Standardizes mailing addresses as they are entered: Address standardization is a separate NPSP feature and not a primary function of the Gift Entry tool itself.

D. Can process credit card payments: Gift Entry is a data entry tool for recording gifts, including offline payments. It does not process live credit card transactions.

1. Salesforce Help, "NPSP Gift Entry". This documentation states, "Create different templates for different kinds of gift processing." (Supports E). It also details setting default values for fields in a template. (Supports A).

2. Salesforce Help, "Configure Gift Entry". This guide explains the matching logic: "When you enter a new gift, Gift Entry searches for existing Contacts... to avoid creating duplicate records." (Supports C).

3. Salesforce.org, NPSP Documentation, "Gift Entry Overview". The overview highlights its purpose for "Quickly enter batches of gifts" and its use of "flexible templates," confirming it is a data entry tool, not a payment processor.

The Nonprofit Success Pack (NPSP) provides a centralized setting to manage error notifications. Within NPSP Settings, under System Tools > Error Notifications, an administrator can designate a single, specific user in the "Apex Error Notifications" lookup field. This configuration ensures that all NPSP-related Apex error emails are routed exclusively to the selected user, fulfilling the nonprofit's requirement without altering user profiles or other system-wide settings. This is the standard and recommended method for this task.

A. The "Send Apex Warning Emails" checkbox is a general Salesforce setting for unhandled exceptions and does not control the specific, structured error handling within NPSP.

B. The NPSP Error Notifications setting works by specifying a recipient, not by disabling notifications for all other users individually.

D. Changing user profiles is an inappropriate and overly drastic measure for managing email notifications and would have significant unintended consequences on user permissions.

1. Salesforce.org NPSP Documentation, "Configure Error Notifications". This section details the process: "In NPSP Settings, click System Tools > Error Notifications... In the Apex Error Notifications section, specify a User to receive emails about Apex errors."

2. Salesforce.org NPSP Documentation, "Error Handling". This document explains the custom error handling framework in NPSP and how it directs notifications to the administrator configured in NPSP Settings.

The combination of requirements—managing donations, providing a portal, and creating a web experience—is best met by NPSP with Experience Cloud. NPSP provides the core fundraising and constituent management functionality. Experience Cloud (formerly Community Cloud) is Salesforce's platform specifically designed to build branded portals, help centers, and microsites. It allows nonprofits to create secure, login-based experiences for constituents to manage their profiles and donations, and for staff to collaborate, directly connected to the data in Salesforce.

A. The Program Management Module (PMM) is used for tracking programs and services delivered to clients, not for creating external-facing portals.

B. Accounting Subledger is a back-office tool for integrating fundraising data with an accounting system; it has no portal or web experience features.

C. Account Engagement (Pardot) is a marketing automation tool for campaigns and lead nurturing, not a platform for building constituent portals.

1. Salesforce Help. (2024). What is Experience Cloud?. Salesforce Experience Cloud. Retrieved from https://help.salesforce.com/s/articleView?id=sf.communitybuilderwhatis.htm&type=5. The documentation states, "Experience Cloud is a digital experience platform that lets you create branded online spaces to share information and collaborate with people who are key to your business processes, such as customers, partners, or employees."

2. Salesforce.org. (2023). Nonprofit Cloud Solution Kit: Engage Constituents Everywhere. Salesforce. This solution overview describes how Experience Cloud works with Nonprofit Cloud to "create personalized digital experiences for every constituent."

The nonprofit wants to automate the search for existing duplicate records in their database. The standard Salesforce feature for this is Duplicate Jobs. A Duplicate Job allows an administrator to run a specific Matching Rule across all existing records of an object (like Contact) to identify, report on, and merge duplicates in bulk. This directly addresses the requirement to proactively find duplicates that already exist, rather than just preventing new ones.

A. Duplicate Rules run when a record is created or edited to prevent new duplicates, but they do not scan the entire existing database.

C. Matching Rules define the criteria for what constitutes a duplicate, but they are not the tool that executes the search; they are used by Duplicate Jobs.

D. A scheduled Apex job is a custom code solution. A consultant should recommend the standard, declarative Duplicate Jobs feature before resorting to custom code.

1. Salesforce Help, "Find Duplicate Records by Running Duplicate Jobs". This document explicitly states, "Run duplicate jobs to find duplicates in all records for a particular object." It details the process of creating and running these jobs.

2. Salesforce Help, "Duplicate Management". This overview distinguishes between the components: Matching Rules (define criteria), Duplicate Rules (act on records as they are saved), and Duplicate Jobs (scan existing data).

3. Salesforce Trailhead, "Duplicate Management" unit. This module explains the function of each component, clarifying that Duplicate Jobs are the tool used to "find duplicates that already exist in your organization."

The Individual Application component is the standard, out-of-the-box Lightning component provided with Grantmaking for Experience Cloud. Its purpose is to render and display the grant application form to an applicant on a digital experience site. An administrator would drag this component onto the site page to allow potential grantees to view and complete the application. It is the primary building block for creating the applicant-facing portal experience in Grantmaking.

A. Form Overview: This is not a standard component name in Grantmaking for displaying the application form on an Experience Cloud site.

C. Application Render Method: This describes a technical process or developer concept, not a standard, configurable component available to administrators in Experience Builder.

1. Salesforce Help. (n.g.). Set Up Your Grantmaking Experience Cloud Site. Salesforce.com. Retrieved from https://help.salesforce.com/s/articleView?id=sfdo.GMASetUpYourExperienceCloudSite.htm&type=5. (In Step 6, the instructions specify to "Drag the Individual Application component onto the page.")

2. Salesforce Trailhead. (n.d.). Grantmaking for Nonprofits. Module: Grantee Portal Experience with Grantmaking. Unit: Set Up a Grantee Portal. (This unit guides administrators to use the "Individual Application" component to build the portal page.)

The NPSP Data Dictionary is the official documentation that provides comprehensive details about every custom object and field included in the Nonprofit Success Pack. It explicitly lists the NPSP version in which each field was introduced, making it the definitive source for a consultant to verify this information. This resource is essential for understanding the data model's evolution and for data mapping and integration projects.

A. NPSP package details show the overall installed version of the package, not the version history for a specific field within that package.

C. The custom field definition detail page in Salesforce Setup shows metadata like API name and data type, but not the package version of its introduction.

D. Schema Builder provides a visual representation of the data model and relationships but does not contain historical versioning information for individual fields.

1. Salesforce.org Documentation, "NPSP Data Dictionary". This document is the primary source, with a dedicated column often titled "First Available in Version" or similar notes for fields. (e.g., search for "NPSP Data Dictionary" on the Salesforce Help portal).

2. Salesforce Help, "Find the Version Number for a Field". This article explicitly directs users to the NPSP Data Dictionary for this purpose.

This scenario requires tracking benefits for both known individuals and anonymous recipients. Nonprofit Cloud's Ad Hoc Disbursements are designed for this. An "Ad Hoc Disbursement of type Walk-In" is used to record a one-time benefit for a known, existing program participant (Contact). An "Ad Hoc Disbursement of type Anonymous" is used to record the quantity of benefits delivered without linking them to a specific person, which perfectly fits the need to track the number of coats for non-participants.

A: Benefit Assignments cannot be created for non-participants (anonymous recipients), as they require a link to a specific Contact or Account record.

B: Benefit Schedule Assignment is not a standard object. Furthermore, assignments cannot be created for anonymous non-participants.

1. Salesforce Help. (n.d.). Track Ad Hoc Benefits. Salesforce. Retrieved from https://help.salesforce.com/s/articleView?id=sfdo.NPCProgramManagementAdHocBenefits.htm&type=5. (This page details the process: "Create an ad hoc benefit disbursement for a walk-in participant" and "Create an ad hoc benefit disbursement for an anonymous participant.")

2. Salesforce.org. (Feb 2023). Program Management Module Documentation. Page 12, Section: "Track Ad Hoc Benefits". (This documentation outlines the use cases for Walk-in and Anonymous disbursement types.)