Salesforce AP 209
Q: 1
Which consideration should a consultant take when advising a customer on their Field Service
Mobile App strategy, in a case where the Service Resources are named contractors who provide their
own mobile devices?
Options
Q: 2
Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher
Console' to reflect the actual times a field worker starts and completes the work. That way, if they
finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?
Options
Q: 3
Green Energy Solution is getting more work for the next 3 weeks. They are engaging a new third-
party contractor to help with some work for that time.
What should the admin recommend?
Options
Q: 4
Universal Containers stores critical job information in the description field on the Service
Appointment. Dispatchers need to have a view into this data from the Gantt with minimal clicks, job
information is often many characters.
What should a consultant recommend to meet their requirements?
Options
Q: 5
A dispatcher notices that the Service Territory schedule for the next week is full with routine
maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in
the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?
Options
Q: 6
Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is
created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the
resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?
Options
Q: 7
A Customer is outsourcing some of the maintenance work to third-party contractors (named
contractors, not capacity based). Unlike internal employees who have consistent working hours
(Mon-Fri, 8 am-5 pm), contractors' working hours vary from day to day.
The internal employees' availability is set with Operating Hours, while the contractors' availability is
set with Shifts on top of these Operating Hours. As a result, on days where the contractor's workday
ends at 4 pm, for some reason the contractors still show up as valid candidates for a visit scheduled
to end at 5 pm.
What should a consultant change to prevent such behavior?
Options
Q: 8
A customer needs to cancel all appointments within a specific area due to climate changes that
boosted a bushfire.
How should a consultant recommend implementing this requirement?
Options
Q: 9
Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to
emergencies, which may occur at any given time. GES' field service organization consists of several
business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a
solution to allow their resources to be available for emergency work in the off-hours, in all the
territories that they may support.
Which solution should a consultant recommend?
Options
Q: 10
Green Energy Solutions has resources in multiple countries and time zones. Each country has
different holidays and permitted working hours.
What should the consultant configure to support this?
Options
Question 1 of 10
