Salesforce Sharing and Visibility Archit…
Q: 1
Universal Containers (UC) delivers training and courses to students and companies. UC is
implementing a Salesforce Customer Community for its students granting them a Customer
Community license. As part of the community requirements, UC asked to give students access to
cases that are related to their
account in the UC community.
What is the optimum sharing technique to achieve these requirements?
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Q: 2
Universal Containers (UC) has created a custom Invoice object. Standard sales users at UC can see
the records in search layout, but when they click to view the detail, only record name, created date,
and last modified date are shown. When the system admin accesses it, he or she sees the full record
detail with many more data fields.
What is the likely cause of this issue?
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Q: 3
Universal Containers is planning to pilot a new application to a small set of sales reps.
What is the optimal way to grant only those sales reps access to the new functionality, while hiding
the legacy functionality?
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Q: 4
Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of
dealerships throughout the world where local dealers service containers. UC implemented a new
Partner Community for its dealers. Each dealership has a dealer manager who manages the service
agents. The communitysharing model is private.
What is the optimal option to give dealer managers visibility to customer cases only raised by their
service agents?
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Q: 5
Universal Containers (UC) has a team that analyzes customer orders looking for fraud. This team
needs access to Invoice records (custom object, Private organization-wide default). UC has complex
rules to control users’ access. The architect recommended using Apex managed sharing to meet
these requirements.
Which recommendation should a developer consider when implementing the changes?
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Q: 6
Universal Containers requested to leverage Lightning Web Components (LWC) to improve support
reps’ user experience. LWC will be used as view layer, and Apex classes will have the business logic.
Which attention points should the development team consider when implementing this solution?
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Q: 7
A banking company wants their customers Date of Birth Field searchable by Banking Reps, but only
editable by Customer Support Reps.
Which approach is recommended to meet this requirement?
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Q: 8
Customer complaints for bad interactions with a customer support agent are logged as Cases and
assigned to a human resources representative. The agent of the complaint should not see the case,
but their manager should.
How is this accomplished?
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Q: 9
Universal Containers uses Person Accounts to represent retail customers and Business Accounts to
represent commercial customers. The retail sales team should not have access to commercial
customers but should have access to ALL retail customers.
With the organization-wide default on Account set to Private, how should the architect meet these
requirements?
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Q: 10
At Universal Containers, there's a team of auditors distributed throughout the organization that all
need access to high-value opportunities.
With a Private sharing model, which option should an architect recommend when designing a
solution for this requirement?
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Question 1 of 10
