Salesforce ARC 801.pdf
Q: 1
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud,
ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate
with third-party systems. Marketing Cloud is connected to Sales/Service using the standard
connector. A recent requirement-gathering session, involving all functional streams, brought up the
question of where consolidated reporting mil happen. So far, reporting has only been looked at
individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to
provide different solutions to fix the problem. The expectation is that a high-level evaluation will be
done prior the steering committee meeting so that an indication of options can be given and
additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers
Options
Q: 2
Universal Containers (UC) is about to start a massive digital transformation project across multiple
service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein
AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like
to see the automated chat capabilities in action. They currently use a third-party Knowledge Base
and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots
but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the
demo?
Options
Q: 3
SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField
has been acquiring other similar companies and plans to continue to do so for thenear future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the
correct path forward on deciding whether to integrate the acquired companies into SharpField's
existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for
SharpField going forward?
Options
Q: 4
Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues.
The company anticipates continued growth of 15% each year. It frequently refers to data that is
within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to
archive some of the data, however, would like it to remain m Salesforce. The leadership team meets
for an in-depth strategy and planning session every 3 years and will need reporting on the archived
dat
a. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers
Options
Q: 5
Universal Containers (UC) is about to undergo its first release of its digital transformation initiative
across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience
Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on
how to make sure its developers and administrators can go through a continuous release cycle. The
product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?
Options
Q: 6
What should a Solution Architect do to ensure that all requirements for a multi-cloud
implementation are captured during discovery sessions so that projectstakeholders are aligned with
the project team on deliverables?
Options
Q: 7
Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of
Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing
team wants to generate Marketing Cloud Account Engagement emails using the same dynamic
content that users access in Experience Cloud. They want to trigger Marketing Cloud Account
Engagement emails based on certain user actions while keeping the content dynamic and
configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?
Options
Q: 8
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The
Technology team hascompleted the development for the current sprint and is demonstrating the
functionalities to the business stakeholders during their sprint demo. While demonstrating products
and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new
request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the
stakeholders?
Options
Q: 9
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a
multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for
offering case management functionality to its resellers. UC notices that the case volume is extremely
high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more
efficiently and lower the case volume?
Choose 2 answers
Options
Q: 10
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and
Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual
invoicing and migrate any outstanding bookings. The company wants to make sure there is little
disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and
retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
Options
Question 1 of 10
