Salesforce Certified Business Analyst
Q: 1
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify
customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales
process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
Options
Q: 2
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business
analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the
user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the
case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
Options
Q: 3
After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA)
with some feedback about the Opportunity reporting functionality shown in the QA org during the
sprint demo.
• The stakeholder was Impressed with how easy it was to create reports about their Opportunity
data.
• The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
• The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?
Options
Q: 4
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user
acceptance testing and identified results that conflict with the functionality that was requested,
While the testing was error-free, business stakeholders indicted that values in reports and the layout
of screens were unexpected.
What should the BA do next?
Options
Q: 5
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the
service team The NTO Salesforce team was alerted Chat the current routing process is preventing
cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend
a future state?
Options
Q: 6
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will
have an impact on more than 5,000 office locations across the globe. The BA needs to identify the
people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
Options
Q: 7
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very
manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?
Options
Q: 8
Universal Containers (UC) has several teams working on a new application in Salesforce.
Unfortunately, during the release process, it was discovered that the teams had overwritten each
other’s changes.
What should JC use to prevent this from happening in the future?
Options
Q: 9
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at
a high level and in detail, while also keeping regulatory considerations in mind. Management wants
to use the output from the BA's evaluation to inform decisions about UC's future implementations of
Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
Options
Q: 10
The user acceptance testing (UAT) of a solution has passed. During the code review process, a
technical team found that the Apex code fails to meet Salesforce coding standards which makes it
challenging to maintain over the long term and may create performance issues. The business analyst
has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
Options
Question 1 of 10
