Salesforce Salesforce Communications Clo…
Q: 1
UC offers business internet to its customers. UC has two requirements based on customer regions in
order to offer competitive prices in each region and customer must able to see prices before adding
to cart. What are the two ways customer meet this requirement?
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Q: 2
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that
when the first dedicated internet service is added then it automatically adds the customer premises
Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for
their future offerings like VOIP and business TV.
How should consultant model have dedicated
internet services and Ethernet across devices offers
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Q: 3
Universal containers want to include Product A every time they sell the bundle B. Users can opt out
this product if they want but cannot take a quantity of more than 1 per bundle. How should a
consultant configure the product in the system?
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Q: 4
United Telecom has initiated high speed offerings on communication cloud after upgrading its
network. Which out of the box MACD process should UT consider when upgrade existing assets to
high speed offers for interested customer.
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Q: 5
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a
new quoting solution for their complete B2B products. B2B customers are large enterprises with
hundreds of sites, B2B sales representative wants to configure different products based on sites
requirements, group sites together, apply discount as per negotiated price and generate a multi-site
proposal document. What Solution should a consultant recommend to meet the requirement above?
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Q: 6
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order
from product catalog. Which salesforce industries based solution helps activate this?
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Q: 7
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like
color, storage and screen size that are common across mobile devices. UC is looking for
recommendation around efficiency them using SFI product catalog. How should consultant model
the product catalog for UC?
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Q: 8
A B2B Communication company is using industries CPQ solution and need to implement attribute-
based pricing for its offerings. The company wants to display the total amount or monthly recurring
charge of the product as well as sales tax imposed on that product depending on the zip code of the
service account as total price in the cpq cart. How shall the consultant achieve this while minimizing
the impact to performance?
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Q: 9
The discovery phase has identified the industries order management should integrate with the
provisioning system using HTTP protocol, however to activate the service the external system
requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned
from the first request and must be used on the second one, but it has no relevance to CRM. The
provisioning system is known to reply within 750ms for each request. What are two out of the box
options for integration within this system?
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Q: 10
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They
have already migrated the account and product information, and are now planning to migrate the
asset records and route of MACD processing to Salesforce by the end of the year. Which two
considerations should they take into accounts for this processing to be successful?
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