SALESFORCE-CERTIFIED-ADMINISTRATOR.pdf
Q: 1
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All
cases submitted with a Case Reason of Installation must be acknowledged immediately via email and
assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be
escalated to support management.
What case management tools need to be utilized for this requirement?
Options
Q: 2
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers
get
transferred to the appropriate service representative within 5 hours. VIP Customers have access to
support 24 hours a day.
How should this be configured?
Options
Q: 3
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
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Q: 4
The Human resources department at Northern Trail outfitters wants employees to provide
feedback about the manager using a custom object in Salesforce. It is important that managers are
unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
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Q: 5
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
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Q: 6
The administrator at cloud kicks has been told that users are unable to add repeating tasks
in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers
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Q: 7
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer
is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
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Q: 8
An administrator is planning to use Data Loader to mass import new records to a custom object from
a new API.
What will the administrator need to do to use the Data Loader?
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Q: 9
Cloud kicks want to give credit to Opportunity team members based on the level of effort
contributed by each person toward each deal.
What feature should the administrator use to meet this requirement?
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Q: 10
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social
under the banner of a called New Runners. In addition, total statistics for this marketing effort need
to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
Options
Question 1 of 10
