EXIN VERISME
Q: 1
The Management Mesh can only be built once the organizational governance and service
management principles are understood. What else must also be developed before the Mesh is built?
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Q: 2
What is the third layer between consumer and provider in Service and Integration Management
(SIAM)?
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Q: 3
What is the key activity of a leader's role?
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Q: 4
Why is testing an important part of the Produce stage?
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Q: 5
Shift Left is an approach which sees solution development, delivery and support pushed to earlier
stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?
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Q: 6
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM™ model should the focus be first?
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Q: 7
What is the first step in building a customer journey map?
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Q: 8
What differentiates VeriSM™ from other IT service management approaches?
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Q: 9
What is the most important element of creating a service culture?
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Q: 10
The Define stage of the VeriSM™ model produces a definition of what good service looks like.
During which process does this activity take place?
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Question 1 of 10
