EXIN VERISMF
Q: 1
Why is the "Shift Left" approach considered beneficial in service management?
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Q: 2
How does the concept of "continuous delivery" contribute to change control processes?
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Q: 3
How does Agile methodology support service management?
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Q: 4
In VeriSM™, what is the primary objective of the "Provide" stage?
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Q: 5
What is the primary objective of service measurement within the context of service management?
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Q: 6
In an era of rapid technological evolution, service management faces significant challenges. What is
a generic challenge that has been identified as particularly relevant to the domain of service
management?
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Q: 7
Subsequent to the introduction of a novel product or service, the service provider assumes the
responsibility of providing continuous support to consumers in its utilization. Which specific element
within the VeriSM™ model is designed to encompass and describe this ongoing provision of support?
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Q: 8
What are the high-level steps for adapting the VeriSM™ model to suit organizational needs?
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Q: 9
Within the context of Service Integration and Management (SIAM™), what specific layer exists
between the consumer and provider, playing a crucial role in orchestrating and managing the
integration of services from multiple providers?
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Q: 10
Within the context of service management, what is the primary focus of User Experience (UX)
design?
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Question 1 of 10
