Genesys GCX ARC
Q: 1
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
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Q: 2
What is the correct term for the setting that determines how long a caller can pause between
entering digits in the IVR?
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Q: 3
Select the correct naming convention for a bulk import prompt if the admin wants to create a user
prompt named “Welcome” that adds the audio within the .wav file under the English (United States)
(en-us) language.
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Q: 4
Which of the below features get disabled automatically when the Payment Card Industry Data
Security Standard (PCI DSS) setting gets enabled? (Choose two.)
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Q: 5
What is the minimum value for the number of times to repeat a menu?
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Q: 6
Select the percentage that indicates a High level in the flow size.
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Q: 7
To route an incoming call based on the current time, _____ is the best method.
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Q: 8
Which speech recognition feature is enabled by default for new Inbound call flows?
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Q: 9
The FindSkill() function is not case sensitive when performing a search.
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Q: 10
Changes in system prompts will take effect within a couple of minutes, whereas changes to user
prompts may take up to an hour to take effect.
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Question 1 of 10
