Genesys GCX GCD
Q: 1
Which of the following statements are true? (Choose two.)
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Q: 2
Which platform component manages account configuration, directory search, user membership,
phone call routing, and agent assignment?
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Q: 3
Routing is a part of customer communication that connects the customer with an appropriate
automated resource or agent.
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Q: 4
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only
required parameters when creating a callback are “callback number” and either “queueld” or
“routingData”.
What is the difference between “queueld” and “routingData”?
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Q: 5
Error 400 by Notification service means the channel has been idle for 24 hours.
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Q: 6
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
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Q: 7
Which of the following statements are true? (Choose two.)
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Q: 8
Which of the following statements is NOT true regarding numbering plan?
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Q: 9
To assign a Prompt resource using the API, you must have the _______________ permission
assigned.
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Q: 10
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)
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Question 1 of 10
