Genesys GCP GCX
Q: 1
Which user role is required to perform the deployment and installation of the Genesys Cloud CX
organization?
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Q: 2
What options are available for exporting data from a view? Choose 2 answers
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Q: 3
Which of the following is used to design and personalize your own working environment, allowing
you to configure and store custom views for future use?
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Q: 4
Which of the following statements about scripts is true?
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Q: 5
Which options can be configured when setting up a queue? (Choose two.)
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Q: 6
How do you represent your organization when you contact the Genesys Cloud CX support team?
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Q: 7
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose
three.)
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Q: 8
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
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Q: 9
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
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Q: 10
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
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Question 1 of 10
