FSL-201.pdf
Q: 1
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signature capture?
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Q: 2
Universal Containers performs service on field assets that require a sequence of work tasks. A
Consultant has recommended Work Order Line Items to manage the tasks and assets/parts
necessary to manage the work. Which two of the following must be considered as part of this
solution to ensure Work Orders are properly completed? Choose 2 answers
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Q: 3
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to
users who are part of the User Territory?
Choose 3 answers
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Q: 4
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with open work?
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Q: 5
universal container wants its technician to follow a standard operating
procedure (S O P) while performing maintenance on an individual asset. Each
operation should be captured independently to allow technician to enter note and
update status they progress with the work preventative maintenance should be with a
single visit
Which data model should the consultant recommend to the universal container?
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Q: 6
When customers call in for support at AW Computing, a case is always created. If the issue cannot be
solved without dispatching a technician, a work order is created from the case. Milestones are
currently being used on cases, and support operations would like to extend the use of milestones to
the work orders. To meet this requirement, the system administrator added the milestone Lightning
component to the work order Lightning record page. Technicians and managers are reporting that
there are no milestones listed when viewing the record.
How should this issue be resolved?
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Q: 7
One of Universal Containers' customers reported that the Technician sent to their site left without
cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that
Customer?
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Q: 8
Time sheet entries can be associated to which two objects? Choose 2 answer
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Q: 9
A technician needs to get replacement part for damaged inventory on them for
an upcoming job.
To which object should the technician add a product request record?
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Q: 10
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
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Question 1 of 10
