Study Smarter for the CTA Exam with Our Free and Reliable CTA Exam Questions – Updated for 2025.

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ServiceNow CTA Free Exam Questions

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Please keep a note that the demo questions are not frequently updated. You may as well find them in open communities around the web. However, this demo is only to depict what sort of questions you may find in our original files.

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1 / 30

What is the main focus in the Foundation stage of implementing the CSDM framework?

Setting up relationships between technology and business

Working on CMDB tables associated with ITSM

Preparing accurate business information for reporting

Identifying and populating network infrastructure CIs

2 / 30

A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?

Completeness

Relationships

Compliance

Correctness

3 / 30

What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?

Customization, consistent analysis, and data governance

Automated deployment, maintenance efficiency, and comprehensive monitoring

Improved security, increased storage capacity, and faster processing speed

Rationalization, outage reduction, and business processes alignment

4 / 30

How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

Extending other classes

Using IntegrationHub ETL

Using predefined templates

Importing data from external sources

5 / 30

What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?

Validates data sources to ensure accuracy

Assigns unique identifiers to each CI

Merges duplicate records automatically

Uses identification rules to uniquely identify CIs

6 / 30

What is the primary factor in determining the number of MID Servers required for a standard ServiceNow deployment?

The geographical spread of the organization

The number of concurrent users on the instance

The number of network routers in use

The number of targets and interaction frequency

7 / 30

What are the types of splits in a multi-development environment stack?

Geographic and functional splits

Timeline and project-based splits

Product-based and release-based splits

Scoped-app and global configuration splits

8 / 30

Which type of testing is best suited for scenarios requiring repeated execution of tasks over a long period of time?

Ad hoc testing

Manual testing

Usability testing

Automated testing

9 / 30

A CTA is advising a large organization with multiple ServiceNow instances across different departments. The client wants to streamline their application deployment process and ensure consistency across instances. Which recommendation should the CTA prioritize regarding the Application Repository?

Use it to centralize and distribute custom apps

Use it as a backup for all global application packages

Employ it for real-time collaborative coding

Use it for a Citizen Development program

10 / 30

What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?

Integration testing

System testing

Smoke testing

Usability testing

11 / 30

Why is IP address access control considered part of the network layer despite being implemented in the application layer?

It restricts access to the instance based on IP address ranges

It manages user authentication to the ServiceNow platform

It uses encryption to protect data at rest in the ServiceNow instance

It performs data tokenization and substitution for security

12 / 30

What is the primary purpose of analyzing an organization's existing architecture as a CTA?

To recommend a product roadmap

To evaluate existing system performance

To evaluate existing testing practices

To identify issues and gaps in the system

13 / 30

What are included in the domains of technical architecture in ServiceNow?

Risk Management, ManagEnvironmentement, Data Management

Security Management, Environment Management, Data Management

Environment Management, App Dev Management, Security Management

Data Management, Risk Management, App Dev Management

App Dev Management, Security Management, Data Management

14 / 30

What should be included in the go-live planning to handle and manage potential risks?

A schedule for user training and support sessions

A detailed communication plan for all stakeholders

A list of key performance metrics to track the performance

A back-out plan and mitigation plan for unforeseen circumstances

15 / 30

What is the primary purpose of security threat modeling?

To configure trusted IP address ranges in the system

To backup, restore and recover critical customer data

To manage the encryption key management process

To identify potential threats and develop mitigations

16 / 30

How does a phased implementation diagram differ from a ServiceNow capability map?

It shows products implemented in each phase

It tracks products migrated across phases

It provides an overall picture of all products in use

It maps end-user requirements to products

17 / 30

What is a core principle for data import in ServiceNow?

Schedule imports monthly

Use ServiceNow as a data proxy

Import data first and validate later

Use authoritative sources

18 / 30

What ensures that the CMDB remains healthy and trustworthy?

Regular user audits

Weekly system reboots

Manual data entry

Automated population of data

19 / 30

What does data management, as defined by the Technical Governance Board, primarily focus on within ServiceNow?

Customization and configuration of applications

Determining data ownership and accountability

Defining instance structure and support model

Access policies for users

20 / 30

Which type of non-functional testing provides stakeholders with information about the speed, stability, and scalability of their application?

Security testing

Localization testing

Documentation testing

Performance testing

21 / 30

What function does the Robust Transform Engine (RTE) serve in ServiceNow’s data import process?

Managing the deletion of outdated data records to clean up the CMDB

Standardizing data formats across systems to industry standards

Integrating external databases without resorting to transformation

Isolating transform and processing functions to enhance performance

22 / 30

What is the purpose of the SNC Access Control plugin in ServiceNow?

To streamline application development

To enable user activity monitoring

To enhance data encryption

To manage access by Technical Support personnel

23 / 30

Which stage of the go-live process focuses on reinforcing training and building competency in the new system?

Post go-live communication

Hyper Care support

Pre go-live communication

Go-live communication

24 / 30

What is the purpose of an architecture blueprint in ServiceNow?

To specify the technical specifications for hardware

To describe the user roles and permissions in the system

To outline the integration methods for third-party applications

To provide a visual representation of the solution and its capabilities

25 / 30

What is the primary advantage of having a dedicated training instance in a ServiceNow environment?

Reduces the total number of needed instances overall

Improves the overall network security for all instances

Reduces overall development costs for the organization

Prevents disruptions in the development cycle of the platform

26 / 30

Which type of integration involves making different applications and systems work together, typically through a middle layer to provide transactional data?

Enterprise Service Bus (ESB)

Application connectors

Database integrations

Point-to-point integrations

27 / 30

A client is trying to implement a ServiceNow solution for managing incidents and requests. They have strict requirements for data security and must ensure that specific user roles can only access data relevant to their department. Which of the following would be the best approach to meet this requirement?

Use Data Policies to restrict access to records based on department

Use Business Rules to enforce security policies for each department

Create a custom role for each department and assign them permissions on the Incident and Request tables

Use Access Control Rules (ACLs) to restrict access to incident and request records based on the user's department

28 / 30

Your client needs to integrate ServiceNow with an external third-party system to synchronize incident data. Which integration method would you recommend for real-time data synchronization?

Use a SOAP web service for periodic synchronization

Use an Import Set to regularly import incident data into ServiceNow

Use a REST API to synchronize incident data in real time

Use ServiceNow Orchestration to poll for data on a schedule

29 / 30

You are tasked with designing a secure ServiceNow instance for an organization with sensitive customer data. Which of the following best practices should be implemented to ensure security of sensitive records while adhering to the principle of least privilege?

Create a custom security plugin to manage access to sensitive data

Assign users roles only at the table level and not at the field level to ensure security

Use Business Rules to enforce data-level security

Configure Access Control Rules (ACLs) to restrict access to sensitive records based on user roles

30 / 30

Your company is implementing a ServiceNow solution to handle incidents and requests. As part of the design process, you need to ensure the system is scalable and can handle large volumes of records. Which approach would help optimize performance for the system?

Design custom tables and workflows for each individual incident record

Set up a dedicated instance for each department to isolate traffic

Increase the hardware resources for the ServiceNow instance to handle more records

Use indexing and ensure that database queries are optimized

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Free CTA Exam Questions – 2025 Updated

Study Smarter for the CTA Exam with Our Free and Reliable CTA Exam Questions – Updated for 2025.

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