[Personal Capability]
Which model best enables employees to continually seek new skills, enhance competencies, and
expand their proficiency on their own?
Options
Discussion
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Correct Answer:
C
Q: 2
[Organizational Capability]
A talent development professional is following the return on investment (ROI) methodology. Which
data collection method will be most useful for collecting Level 4 data?
Options
Discussion
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Correct Answer:
B
Q: 3
[Organizational Capability]
Which consideration is most important when developing e-learning or classroom training for a global
environment?
Options
Discussion
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Correct Answer:
C
Q: 4
[Organizational Capability]
A project manager just learned of a significant delay in meeting a project milestone. Which option
would be best for communicating information about the delay to external stakeholders dispersed
across multiple time zones?
Options
Discussion
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Correct Answer:
C
Q: 5
[Organizational Capability]
A talent development (TD) professional has been tasked with creating a knowledge management
system for a small company. The TD professional has begun the process of collecting organizational
knowledge and has compiled paper manuals, standard operating procedures, process charts, and
other archived materials. How can the TD professional most effectively access the collective
knowledge of the company's leaders?
Options
Discussion
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Correct Answer:
C
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Q: 6
[Organizational Capability]
A pharmaceutical company wants to overhaul its compliance training. Some of the executives think
that generic training from an external vendor would be cheaper. The talent development (TD)
manager knows that customized training built internally would better meet the need. What would
best help the TD manager make the case to build the training internally?
Options
Discussion
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Correct Answer:
C
Q: 7
[Professional Capability]
Which approach would be most effective for managers to improve feedback conversations with their
direct reports?
Options
Discussion
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Correct Answer:
D
Q: 8
[Organizational Capability]
What are the basic quadrants of a balanced scorecard approach?
Options
Discussion
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Correct Answer:
C
Q: 9
[Organizational Capability]
An organization with high turnover had attempted to reduce turnover by increasing wages and paid
time off. A year later, the turnover rate had not changed. Which is the best approach for solving the
issue?
Options
Discussion
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Correct Answer:
B
Q: 10
[Professional Capability]
A talent development (TD) professional is asked to offer training to entry-level employees on a new
online software that will change many processes in their work. Which is the best way for the TD
professional to prepare a learner-centered course?
Options
Discussion
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Correct Answer:
B
Q: 11
[Organizational Capability]
A talent development (TD) professional has been asked to implement a knowledge management
strategy. Which is the best first step for the TD professional to take?
Options
Discussion
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Correct Answer:
B
Q: 12
[Organizational Capability]
Which evaluation technique should an organization use to analyze and improve error rates and
defects?
Options
Discussion
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Correct Answer:
A
Q: 13
[Personal Capability]
A talent development professional has been hired to assess the motivation of a client's workforce
and provide a performance improvement solution. Which three questions would be most important
to ask the client?
Options
Discussion
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Correct Answer:
B
Q: 14
[Organizational Capability]
Which metric would show the most alignment with senior management and organizational goals?
Options
Discussion
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Correct Answer:
A
Q: 15
[Professional Capability]
A talent development professional and an external training vendor have agreed to a percentage of
the overall cost as profit. What is this called?
