ServiceNow CIS CSM
Q: 1
Cost Information on cases is available as part of the Performance Analytics Content Pack for
Customer Service.
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Q: 2
Partner admin contacts have access to the data of both their partner accounts and customer
accounts.
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Q: 3
The ServiceNow Communities feature is only available for customers with ServiceNow Customer
Services Management licenses.
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Q: 4
Entitlements specify the level of service provided to customers.
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Q: 5
If only one user reports a content for moderation, the content will be hidden.
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Q: 6
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
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Q: 7
Information about a customer’s service contract is found in Knowledge.
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Q: 8
Agents and managers cannot create knowledge articles from Community questions.
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Q: 9
Configuration items (CIs) are entities that capture the individual configurations for each product sold
to the customer CIs are stored in the configuration management database (CMDB). Assets are
specific product instances that are supported for a customer. Which of the following statements is
correct for CIs and assets?
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Q: 10
Which application must be activated to enable customers to check in on-line for future
appointments?
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Question 1 of 10
