You are doing job site training with a woman who has a traumatic brain injury. This is her first week
on the job, and she is having difficulty keeping up with the production standard. She is entering
database information and must complete a specific number of forms in a 1-hour period. What should
you do to address this issue?
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Correct Answer:
A
Q: 2
An employment support professional has been working with an individual with no work experience,
no clear interests, and who is unsure about their career goals. How should the employment support
professional BEST support the job seeker in job developing?
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Correct Answer:
C
Q: 3
You are a job coach for a 51-year-old male who has a cognitive disability. You decide to perform a site
check to see how he has been doing at his job at a diner. When you arrive, you learn from his
manager that he has been rude to customers lately. Which of the following is the LEAST appropriate
response?
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Correct Answer:
D
Q: 4
A benefits analysis should include a description of:
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Correct Answer:
D
Q: 5
Why is it important for an employment support professional to maintain data on an individual's job
performance?
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Correct Answer:
C
Q: 6
You are supporting a job-seeker who is eager to start her own catering business. Her vocational
counselor asks you to conduct some assessments to determine if she is capable of starting her own
business. Which of the following assessment strategies or tools is LEAST useful in determining
whether she will succeed in her own business?
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Correct Answer:
B
Q: 7
Which of the following should the employment support professional utilize when supporting the job-
seeker to work independently?
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Correct Answer:
C
Q: 8
You are accompanying a 34-year-old female job-seeker with a cognitive disability as she is job
shadowing at a veterinary clinic. The owner of the clinic tells you privately that the job-seeker is
doing an excellent job, but he wants to know what disability she has. Which of the following is the
MOST appropriate response?
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Correct Answer:
D
Q: 9
You are the employment support professional who is writing a task analysis for a very detailed
position. Which of the following steps would be LEAST important in creating the task analysis?
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Correct Answer:
B
Q: 10
Under the Work Opportunities Tax Credit (WOTC) program, participating employers may do all the
following EXCEPT:
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Correct Answer:
A
Q: 11
Which of the following is a funding source for employment support services?
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Correct Answer:
C
Q: 12
To be protected by the American with Disabilities Act (ADA), one must:
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Correct Answer:
D
Q: 13
You are meeting for the first time with a 50-year-old male who has utilized mental health services
since adolescence. He has requested assistance with getting a job and tells you he does not know
where to begin, because he has been in-and-out of hospitals for much of his life and has very little
job history. What should you do FIRST?
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Correct Answer:
A
Q: 14
You are scheduling a situational assessment for a 24-year-old woman with a developmental
disability. Her only work experience has been in a facility-based / sheltered workshop program for 2
years. During discovery, you learn she enjoys children and has often kept her younger siblings
entertained with art projects. Based on this information, the situational assessment should be
scheduled at:
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Correct Answer:
D
Q: 15
You are scheduling a meeting with Susan, a 21-year-old woman with a mild cognitive disability, to
discuss the employment process and explore her vocational interests. The MOST important person to
provide input regarding her vocational aptitudes and interests would be:
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Correct Answer:
B
Q: 16
Which of the following strategies is NOT recommended by the School-to-Work Opportunities Act?
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Correct Answer:
B
Q: 17
You are completing a Community-based Work Assessment (CBWA) with a 26-year-old female who
has a cognitive disability. She was offered a job during her CBWA at the first of the 3 business sites
you set up. Which of the following is the BEST way to proceed?
Options
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Correct Answer:
D
Q: 18
When negotiating a possible job for a client, which of the following would be the MOST useful?
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Correct Answer:
A
Q: 19
You are working with a 29-year-old man with a spinal cord injury who was hired as a computer
programmer for an insurance company. After a week on the job, he reports having difficulty with his
keyboard arrangement and not working as fast as he thinks he could. What is the LAST strategy to
use in helping him?
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Correct Answer:
A
Q: 20
An individual has requested that the employment support professional is present during a face-to-
face interview. Which of the following would be the MOST appropriate way to provide support?
