The VeriSM™ model is an organizational-level approach to service management. Its adaptation is not about implementing a single framework but about creating a tailored operating model. This is achieved through a high-level, three-step process:

1. Establish Principles: The organization first defines its guiding service management principles (e.g., focus on value, security, compliance, user experience).

2. Select Practices: Based on these principles, the organization selects and combines various management practices (e.g., Agile, DevOps, ITIL®, COBIT®) into its unique Management Mesh.

3. Create a Responsive Operating Model: The integration of these elements results in a flexible, responsive operating model that can adapt to changing business needs and the digital landscape.

A. This is too narrow, focusing only on processes. VeriSM encompasses a broader Management Mesh including practices, technologies, and resources, guided by principles.

C. Making practices "mandatory" contradicts the core VeriSM tenet of flexibility. The Management Mesh is dynamic and should adapt to specific product or service needs.

D. VeriSM explicitly advises against relying on a single "best" practice, instead advocating for the integration of multiple practices tailored to the organization's context.

1. Agutter, C., England, R., Van Hove, S. D., & Botha, J. (2018). VeriSM™: A service management approach for the digital age. Van Haren Publishing.

Page 59, Chapter 5, The VeriSM™ model: "An organization will define its service management principles, and then use the Management Mesh to select the right management practices, in combination with emerging technologies and a focus on the consumer, to create a responsive and effective operating model." This directly supports the sequence in option B.

Page 60, Chapter 5, The VeriSM™ model: "VeriSM is not a new framework or methodology that replaces everything that has gone before. Instead, it shows organizations how to fit their current, effective practices into an overall organizational context..." This refutes option D's focus on a single practice.