The "Provide" stage in the VeriSM™ model is the operational phase where a service is made available to the consumer. Its primary objective is the ongoing delivery of the service and the management of the consumer's experience. This stage encompasses all activities that ensure the consumer can access and use the service as agreed upon. It includes monitoring service performance, managing service levels, and ensuring the consumer's ongoing access and satisfaction during the service's live operation.

A. To create service blueprints: This activity is part of the "Define" stage, where the service is designed based on consumer needs and requirements.

B. To design service components: This is also a core activity of the "Define" stage, which focuses on the detailed design of the service and its components.

C. To enhance service quality: While service quality is monitored in the "Provide" stage, enhancing it is a continuous improvement activity that spans the entire model, often initiated from the "Respond" stage.

1. Agutter, C., England, R., Van Hove, S. D., & Botha, J. (2017). VeriSM™: A service management approach for the digital age. Van Haren Publishing.

Page 61, Section 4.4.3 'Provide': "The 'Provide' stage includes the activities that make the service/product available to the consumer. This is the point where the service is 'live' and being consumed." This section further details activities like protecting the service, managing user access, and monitoring performance, all of which are part of delivering the service and engaging with consumers.

Page 59, Section 4.4.1 'Define': This section describes the 'Define' stage, which includes understanding consumer need and designing the service, covering the activities mentioned in options A and B.

2. EXIN. (2018). Syllabus VeriSM™ Foundation, version 2.1.

Page 10, Section 3.3 'The VeriSM model': The syllabus states that the candidate must know the purpose of the 'Provide' stage. It describes 'Provide' as including "the activities to make the service/product available to the consumer." This directly supports the objective of delivering services.