Agile methodology fundamentally supports service management by promoting an iterative and incremental approach to the development and improvement of products and services. This allows for continuous feedback from consumers, enabling the service provider to adapt quickly to changing requirements and deliver value more frequently. This aligns perfectly with the VeriSM model's emphasis on a flexible, value-driven operating model. Within the VeriSM Management Mesh, Agile is a key practice used to create a responsive environment that can effectively meet consumer needs in the digital age.

A. Agile principles are applied beyond project management to areas like service improvement and operations, not exclusively to projects.

C. Agile complements and enhances service management; VeriSM explicitly integrates Agile as a valuable practice, showing synergy, not resistance.

D. Agile is fundamentally different from the waterfall model, emphasizing iterative cycles and flexibility over a linear, sequential process.

1. Claire Agutter, et al. (2018). VeriSM™: A service management approach for the digital age. Van Haren Publishing.

Page 78, Section 4.4.2, Agile: "Agile is an umbrella term for a number of iterative and incremental software development approaches... Agile approaches are frequently contrasted with ‘waterfall’ or traditional sequential development." This supports the correctness of B and the incorrectness of D.

Page 69, Section 4.4, The Management Mesh: The inclusion of Agile as a key management practice within the VeriSM model's Management Mesh demonstrates that it is integrated with and supportive of service management, not resisted (refuting C) or used in isolation for project management (refuting A). The text states, "The management mesh is a concept that is unique to VeriSM. It provides a flexible approach that can be adapted depending on the requirements for a particular product or service."