VeriSM™ is distinguished by its holistic, enterprise-wide perspective. It posits that in the digital age, service management is a capability of the entire organization, not just the IT department. VeriSM™ provides a flexible governance model, the Management Mesh, which enables an organization to define its service management principles and then select and integrate a tailored combination of management practices (e.g., Agile, Lean, DevOps, ITIL®) based on its specific business goals, environment, and overall capabilities. This focus on leveraging all organizational assets to deliver value is its primary differentiator from approaches that are more department-specific.

A. VeriSM™ aims to integrate service management across the enterprise, breaking down silos, not differentiating IT from other functions.

B. VeriSM™'s scope is explicitly the entire enterprise (Enterprise Service Management), moving beyond a sole focus on corporate IT.

C. While it builds on past knowledge, its key differentiator is its flexible, enterprise-wide model, not merely being a linear evolution.

1. IFDC. (2017). VeriSM™: A service management approach for the digital age. Van Haren Publishing.

Section 1.2, "What is VeriSM?": "VeriSM describes a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department." This supports the enterprise-wide scope (Answer D) and refutes the IT-centric view (Answer B).

Section 3.2, "The VeriSM™ model": The introduction of the Management Mesh, which includes organizational resources, environment, management practices, and emerging technologies, demonstrates how VeriSM™ takes all organizational capabilities into account.

2. EXIN. (2021). Preparation Guide EXIN VeriSM™ Foundation.

Section 2.1, "The Service Organization": This section emphasizes that VeriSM™ applies to the whole organization and its context, including governance, service culture, people, and processes, which aligns with taking all organizational capabilities into account. It states, "VeriSM helps organizations to govern their service management."