To create a custom app for a new team of service agents, a UX Designer could customize the

following parts of the user interface:

Tabs within the app’s navigation bar: This allows the UX Designer to select which tabs are visible and

accessible for the app users, such as Accounts, Contacts, Cases, etc. It can help the UX Designer to

tailor the app to the specific needs and tasks of the service agents.

Page layouts of the records: This enables the UX Designer to control how the fields and related lists

are arranged and displayed on the record detail pages, such as the Case page layout. It can help the

UX Designer to optimize the information architecture and usability of the record pages for the service

agents.

Details to be shown in the records highlights panels: This allows the UX Designer to choose which

fields and actions are shown in the highlights panel at the top of the record pages, such as the Case

Number, Status, Priority, etc. It can help the UX Designer to emphasize the most important and

relevant information and actions for the service agents.

Reference:

: Tabs within the app’s navigation bar

: Page layouts of the records

: Details to be shown in the records highlights panels