A usability testing report is a document that summarizes the findings and insights from a usability

test, which is a method of evaluating a product or service by observing how real users interact with

it. A usability testing report should provide clear and actionable recommendations for improving the

user experience and usability of the product or service1. One of the best practices for presenting the

findings of a usability testing report is to be specific about the issues testers encountered. This means

describing the problems in detail, explaining how they affected the user’s performance and

satisfaction, and providing evidence from the data collected, such as quotes, screenshots, videos, or

metrics. Being specific about the issues helps to illustrate the severity and impact of the problems, as

well as to justify the need for improvement2.

The other two options, reporting only the new issues and omitting already known bugs, and

including the names of participants in the report, are not good practices for presenting the findings

of a usability testing report. Reporting only the new issues and omitting already known bugs can

create a biased and incomplete picture of the usability test results, as it can overlook the recurring

and persistent problems that may still affect the user experience and usability of the product or

service. Including the names of participants in the report can violate the ethical and legal principles

of user research, such as confidentiality, anonymity, and informed consent, which require protecting

the privacy and identity of the users who participate in the research3.

Reference: How to Write a Usability Testing Report (With Templates and Examples) - Xtensio, How to

Report Usability Test Results for Maximum Impact | Maze, Ethical Considerations in User Research

and Testing | Interaction Design Foundation (IxDF)