Q: 2
How can an Administrator access open case tickets submitted to NetSuite Support by another user?
Options
Discussion
Option C is the one that matches how admins can see cases created by others, but only if they're looking in the Help Center. If you use SuiteAnswers or Lists > Support > Cases, you usually just see your own or cases assigned to you. There's a bit of a catch since permissions and account setup can affect this, but in most exam scenarios, C fits best. Anyone run into an edge case with custom roles here?
C
Not B, it's C. Think A is a common trap because that view only shows admin's own or assigned cases, Help Center is the way for all tickets.
Not A, C. Had something like this in a mock and C matched the process since only the Help Center gives access to all open case tickets submitted from your account, not just your own. Pretty sure that's what they're testing here but let me know if anyone sees it different.
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