Q: 15
An AP Clerk needs to pay multiple vendors, but encounters an unexpected error after navigating to
the Pay Bills page.
The alternate solution is to use the Pay Single Vendor page, but this requires a great deal of time to
pay the company's vendors.
What is the appropriate NetSuite Case Severity Level the user should select when submitting a
Support Case?
Options
Discussion
I don’t think D fits here. Time-consuming workaround means it’s definitely more urgent than a basic "how to" but not a full business-down event, so C2 makes sense. Easy to mix this up with C1 if you're not careful about the definitions.
B, but kinda confused whether this is urgent or something less. Anyone else pick C2 for similar issues?
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